Provision of Risk Based Verification Solution for Benefit Changes in Circumstances

Description

Tenders are invited for the provision of a software solution to enable the risk scoring of reported changes of circumstances relating to Housing Benefit (HB) and Council Tax Support (CTS) claims. Derby City Council’s Benefits Service delivers a service to customers wishing to claim the following benefits: (a) Housing Benefit (b) Council Tax Support (c) Second adult rebate (for pensioners) (d) Free school meals In 2015 the Council launched an Online New Claims solution, supported by Risk Based Verification. The Benefits Service continues to modernise the way that it delivers its service to customers in order to improve performance and make efficiencies wherever possible. It is committed to finding increasingly innovative ways to provide the best level of service possible, whilst operating in a challenging financial climate. The Council has a corporate Channel Shift Policy and wider e-services agenda, under which customers are increasingly being provided with more opportunities to self-serve by requesting Council services online. To support these aims and expand on its current online offer, the Council now proposes to procure a Benefits E-Changes in Circumstances solution supported by an associated Risk Based Verification solution. The Risk Based Verification solution should also be able to risk score changes received via other routes such as paper. The successful bidder for the Risk Based Verification solution will be expected to work collaboratively with the successful bidder for the Benefits E-Changes in Circumstances solution, and the Council’s Information Systems Team, to ensure the service is implemented and running live no later than 1st October 2016. The contract is expected to commence 1st September 2016 and end 31st March 2018. There is a budget of around £31,000. This includes scope for some further product development costs over the course of the contracts. Please note, suppliers wishing to express interest and obtain the documentation, must do so by 2pm on 20th June 2016. However, it is recommended that you express interest and obtain the documentation well before this time to allow sufficient time to prepare and submit a comprehensive response. The deadline for returns is 10.00am on 21st June 2016 2016. Please visit https://www.eastmidstenders.org where you can express interest and obtain the documents. Please note we will only accept expressions of interest through the e-tendering system.