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Awarded

Call Centre Solution Contract Extension

Published

Supplier(s)

ASPECT SOFTWARE UK LIMITED

Value

200,000 GBP

Description

The PPF call centre solution is integrated with our existing infrastructure, therefore, to enable continuity of service we require the continuation of this solution. The PPF is currently undertaking a significant level of change within our IT infrastructure, and therefore changing this part of our IT infrastructure is not feasible given the significant planned change over the next two years. A project is currently underway to enable the PPF to procure a fully future-proofed call centre solution and we will be going out to market in due course. The contract value includes any associated services that may be required to upgrade the call centre solution within the 24-month extension.

Timeline

Award date

3 years ago

Publish date

2 years ago

Buyer information

Pension Protection Fund

Email:
commercialservices@ppf.co.uk

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Notice topic

Telecommunications services

Related topics

Telecommunication services except telephone and data transmission servicesTelephone and data transmission servicesPostal and telecommunications services

Source

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