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Awarded

Customer Engagement Centre

Published

Supplier(s)

ARVATO LIMITED

Value

37,639,285 GBP

Description

The Department for Education (DfE) acting through the Education and Skills Funding Agency (ESFA) has awarded a single supplier contract to deliver the Customer Engagement Centre Service (CEC). The service shall provide a digital-first, Omni-Channel model designed around User needs, delivered through a responsive, agile and flexible CEC Supplier. The service shall provide consolidated customer interactions, develop a common approach to customer experience and streamline delivery making best use of modern technologies while capitalising on development within the industry. The service provider will act as a 'Strategic Partner' to the Department, operating dynamically for the duration of the Call Off Contract Period, working collaboratively to deliver on changing operational objectives and strategic priorities.

Timeline

Publish date

3 years ago

Award date

3 years ago

Buyer information

Department for Education

Email:
esfaprocurement.help@education.gov.uk

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Notice topic

Public relations services

Related topics

Public relations consultancy servicesPublic relations management servicesBusiness and management consultancy services

Source

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