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Awarded

GB-London: CON-21-033 Recorded Voice

Published

Supplier(s)

Premier Business Audio Limited (Trading as Premier CX)

Value

41,040 GBP

Description

The FCA's Supervision Hub provides direct multi-channel support to UK consumers regarding regulated firms, and to over 50,000 regulated firms on their regulatory obligation and use of or systems. We handle 300,000 queries a year most of when come via our telephony channel. Due to the complexity and variety of calls received it is essential that we can effectively route calls to the most appropriately experienced Supervisor, this is done through or IVR using a mixture of directive promotes and passive call routing technology. We require a supplier with both technical experience in delivering high quality voice prompts, and to assist us in delivering positive customer experience through IVR technology. Providing advice and guidance on IVR structure and scripting when required.

Timeline

Award date

3 years ago

Publish date

3 years ago

Buyer information

Financial Conduct Authority

Contact:
Tim Mitchell
Email:
isprocurement@fca.org.uk

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Notice topic

Sound recordings

Related topics

RecordsParts of sound and video equipment

Source

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