WP1943 - Digital Capability for Urgent DDaT Requirements

Description

Summary of the work Following on from the success of WP1701-03, WP1810-13 and WP1942 that provided urgent DDaT resource across Government. GDS requires a new supplier to work on time-constrained DDaT projects. The new contracts will continue to provide teams to deliver outcomes for Departments and ALBs. Expected Contract Length 24 months Latest start date Monday 27 September 2021 Budget Range There is no commitment to minimum spend over the term of the contract. The maximum spend under the contract will be £4 million Why the Work is Being Done There is a need for a flexible supplier to respond to urgent requests received by GDS from departments. Enable departments to access the market for support in delivering urgent digital projects where resources are required within 5-10 working days. We are looking for a supplier who can provide Agile Multidisciplinary Teams to work with departments to provide a delivery bridge where there is a lack of capability and/or capacitiy and no time go to market and procure a supplier. Core capabilities for the proposed contract would be: ● user experience and design ● performance analysis and data ● service delivery ● software development ● user research This contract will allow time-critical work to commence while alternative arrangements are made. Problem to Be Solved UK Government needs access at short notice to supplier teams that can design, build, and deliver digital services. We are looking at placing teams within two weeks to deliver clearly defined digital outcomes. Who Are the Users As a Department/ALB, I need to run discoveries and develop digital services to design, build and run services within 5-10 working days. I need the supplier to quickly understand our problem and work with us to define outcomes, deliverables and milestones to ensure we meet key delivery dates. Early Market Engagement We held a pre-tender market engagement in conjunction with CCS on 10/12/20; https://drive.google.com/file/d/1oXJpJVnKlljwQIk52dlZSTb1bLXXy2tS/view?usp=sharing Please also see link to Q&A in relation to this; https://docs.google.com/spreadsheets/d/1C-14vxUGaE0f1F5A245pqcb2GgwpIYfX0rVHM-_HzOQ/edit?usp=sharing Work Already Done Projects will be at various stages and suppliers will be briefed relative to specific statements of work. This is the 2nd in the third series of similar contracts for resourcing in this space. Links to previously let contracts, WP1701-03, WP1810-13 and WP1942, below; https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/9395 - https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/9676 - https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/9779 - https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/11781 - https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/12297 - https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/12752 https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/13374 - https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/14676 Existing Team The supplier will work with Government Departments & ALBs from a range of disciplines, including architecture, security, policy, service and product management, finance, and delivery management. Knowledge transfer back into HMG will be required to enable HMG to improve internal capability to build and support the services. Where required in the development cycle, collaboration with other suppliers may be necessary. This contract will not prevent us from using other commercial arrangements, including using capability contracts, to pull together a team from a range of suppliers. Current Phase Not started Skills & Experience • Evidence your ability to deliver against the full range of DDaT skills required for this contract • Evidence your capacity and flexibility to deliver on this contract. • The winning supplier will have to deal with fluctuating levels of demand on this contract. How would you ensure you maintain capacity to deliver when faced with this uncertainty? • How does your organisation ensure compliance and momentum are maintained when onboarding teams across Government? • What resources or tools will you provide to manage the financial aspects of this contract? • With this contract in mind, tell us what delivering value-for-money means to you. • If successful, you will be working on behalf of and in conjunction with GDS on this contract. How do you ensure the highest standards of delivery are maintained? • How do you ensure stakeholders are kept informed of potential blockers/disruption in your supply chain? Nice to Haves • How do you ensure your staff reflect your values as an organisation? • If successful, the departments you work with on this contract will be working towards a wider Government agenda. What are you doing as an organisation to reduce your environmental footprint? Work Location It is expected that the majority of work will take place inside the M25, however there will be requirements around the UK that we would expect to be supported also. The primary base will be detailed in each Statement of Work (SoW) and expenses will not form part of the cost unless the supplier is asked to work from a secondary location instead during the execution of the work relating to the SoW. e.g. If SoW primary base is in Coventry then no expenses will be paid for Coventry. Working Arrangments Suppliers will deploy resources at short notice working with departments and their arms length bodies to deliver discovery or development outcomes. The majority of work will be based on customer sites - the sites and working arrangements for a particular project will be specified in a Statement of Work. We anticipate a maximum of 5-8 concurrent Statements of Work. Security Clearance Resources are likely to be required to be security cleared. Most projects will require BPSS and smaller number SC/or above. If not held, resources must meet the criteria and go through the process at the cost of the Supplier. GDS is willing to sponsor supplier staff through the clearance process. Additional T&Cs All expenses must be pre-agreed with between the parties and must comply with the Cabinet Office (CO) Travel and Subsistence (T&S) Policy. All vendors are obliged to provide sufficient guarantees to implement appropriate technical and organisational measures so that the processing meets the requirements of GDPR and ensures the protection of the rights of data subjects. For further information please see the Information Commissioner's Office website:https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/ No. of Suppliers to Evaluate 5 Proposal Criteria • Your ability to maintain capacity to deliver at scale when faced with the fluctuating demands of a contract • Your approach to rapidly deploying a team • Your approach to deploying multiple teams at once • Your approach to recruiting and on-boarding teams • Your approach to building multi-disciplinary teams • Your approach to sourcing security cleared staff, and your approach to getting staff security clearance • Your understanding of the Digital Service Standard and Government Design Principles • Your approach to deploying blended resource across established DDaT teams • Your ability to evidence where value has been added to projects you have worked on • Your approach to managing conflict resolution (resources, stakeholders) • Your approach to managing Departmental expectations regards key skills/experience • Your approach to dealing with multiple stakeholders (skill and seniority) and managing expectations • Your approach to dealing with cross-department projects with collective outputs and blended delivery teams • Your approach to working at a national/regional level • Your approach to remote working and return to the workplace post-covid • Your approach to challenging non-technical and technical decisions where you see value in an alternative approach • Your approach to embedding a team quickly within organisations with differing cultures • Your approach to Data Protection compliance • Your approach to continuous Improvement - Reinforce a culture of continuous improvement and iteration in all teams Cultural Fit Criteria • Evidence a strong approach to social responsibility • User-centricity - How you champion the value of user research, user-centred design, and evidence-based decision making • Evidence of integrating into a partner organisation's existing ways of working ensuring a healthy working culture. • Support a no-blame culture • Promote knowledge transfer, upskilling and sharing of best practice with the client. • Be transparent and collaborative on performance issues • Demonstrate action to support health and wellbeing, including physical and mental health Payment Approach Time and materials Assessment Method • Case study • Presentation Evaluation Weighting Technical competence 65% Cultural fit 15% Price 20% Questions from Suppliers 1. We note that the pre-tender market engagement deck references a multi-supplier agreement with call-off contracts being allocated on a straight rotational basis. Can the Authority please confirm whether this is still the case for this opportunity? And if so, how many suppliers will be awarded the contract? This contract will be awarded to one supplier only. To clarify, we aim to have 3 separate contracts with 3 different suppliers at any one time with Statements or work allocated on a rotational basis.