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1050-DPS Platform Services - SR624137341

Published

Value

19,000,000 GBP

Description

Summary of the work Demand/Delivery Management Impacting & Design for Platform Service Products Product Catalogue CI/CD Service Management for Platform Service Components Platform incident/problem management Event Management/HPI Management – Provide support when required Change Management – deployment/execution Access Management Evergreening and Patch Management Capacity and performance management File transfer issues/failures License Key management Expected Contract Length 24 months Latest start date Monday 20 September 2021 Budget Range Up to £19,000,000.00 Why the Work is Being Done Data Platform Services (DPS) provides enterprise-wide platform engineering capabilities that enable the building of reporting, searching, risking, advanced analytics and cognitive services. DPS provides the core platform capabilities needed by: • Chief Data Office to implement enterprise data management, manage data sharing and acquisition and provide advanced analytics exploitation services. • Customer Groups to assemble, build and run line of business data services. • Various data consumers within HMRC Business to exploit data, within a supported self-serve framework. DPS offers the supporting capabilities that enable HMRC to become a data-driven and insight-led organisation, drive data innovation and adoption of emerging AI/ML technologies. Problem to Be Solved HMRC has a large and complex legacy Data Analytics estate which needs simplification, and consolidation and transformation to meet the challenges the department now faces. HMRC design and build services to provide environments on which to provision, prepare and transform data and provide services to exploit that data across the organisation, and other government departments. Who Are the Users All HMRC customer groups (Customer Compliance, Customer Services, Customer Strategy and Tax Design, Corporate, VOA) need platform services they can consume for data on which they can build their specific line of business exploitation services. HMRC Chief Data Office needs platform services which enable Data Management, Governance and Data sharing. Other Government Departments rely on the Platform for receiving data for use within HMRC, and sharing HMRC data for their use. Early Market Engagement N/A Work Already Done DPS has been working since 2018 on a new strategy for provision of Data and Analytics services based around a hybrid hosting model with a Logical Data Warehouse at its core. There is a significant amount of work remaining to continue delivery of that evolving platform roadmap. The new platform products will have been delivered at handover, and the focus will be upon extending their use across the data analytics estate and wider enterprise. Currently building services in the cloud and migrating the legacy estate. Existing Team Suppliers will be working with a number of HMRC teams including Data Platform Services. This will also include colleagues from within HMRC, including different suppliers and with project & programme teams. Current Phase Not applicable Skills & Experience • Experience working with AWS Cloud designing, building and maintaining complex multi service environments • Experience working with Microsoft Azure Cloud designing, building and maintaining complex multi service environments. • Experience working with large scale multi VPC (Virtual Private Cloud)/ VNet deployments with 100's VM's (Virtual Machines) • Experience working with Windows, Linux and Solaris servers covering a diverse range of versions. • BASH scripting and general System Administration including the creation, update and maintenance of shell scripts. • Experience working with Red Hat Enterprise Linux as the default service OS. • Server monitoring and alerting responding to challenging SLA's on critical service with tools including (Nagios, Opsview, the ELK stack, Sensu and Telegraf • Providing and supporting highly available environments and critical services working with multiple suppliers operating both within and outside normal business hours including some 24x7 • Significant experience Building and Operating and Maintaining Continuous Integration and Continuous Delivery pipelines including use of the following tools and skills (Terraform, Jenkins, Ansible, Artifactory) • Experience using and administering Source code repositories in large organisations including branching and merging including Gitlab • Designing and building solutions fully conformant with WCAG 2.0 • Experience of using and configuring enterprise scheduling tools with Master-Agent and Master-Master-Agent deployments. • Build approach creating secure re-usable and scalable components including their continuous improvement and refinement in ongoing operation, including use of performance and logging software. • Multi-node Cloudera Hadoop cluster management including BDP and Cloudera Director • General Cloud Environment and VM backup and restoration • Vulnerability and Patch Management across Public and Private Cloud environments • Experience with implementing containerisation and container orchestration technology at scale • Producing and maintaining technical documentation and a Knowledgebase. • Providing accurate and timely information to maintain a Configuration Management Database • Working safely within a UK based secure engineering environment at Security Clearance level Nice to Haves • Experience working with other Public Cloud Provider • Experience using and configuring Berlin scheduler • Experience with Red Hat Linux 6 and late • Managing work allocation through Jira Service Desk Work Location Primary Location will be agreed as per instruction in each SOW onboarded during the agreement. The Primary Location assigned will be Salford or Southend on Sea. Full address details below. Trinity Bridge House 2 Dearmans Place Salford, Manchester UK M3 5BS Alexander House 21 Victoria Avenue Southend on Sea UK SS99 1AA The supplier shall cover all Travel and Subsistence costs to the Primary Location. Upon request by the Authority, supplier personnel shall expected to travel to other HMRC locations in the UK and the cost of this travel will be covered by HMRC's Travel and Subsistence Expenses policy. Working Arrangments The supplier will be required to co-locate with the existing platform teams, mixed teams comprising both internal staff and other contractors, up to 2 days per week. Travel will be required to other HMRC Delivery Centres. No additional expenses chargeable to HMRC for travel or accommodation in agreed base office locations per SOW. We expect the successful supplier to provide upskilling to permanent staff to increase internal capability. Up to 24 hour support maybe required for some products and services. Some evening and weekend working maybe required for delivery teams. Example: weekend deployments. Security Clearance All supplier personnel assigned to this work shall have BPSS clearance in place for contract commencement date. All supplier personnel assigned to this work shall be eligible to apply for SC clearance. The supplier, with support from the Authority, shall apply for SC clearance on the contract commencement date. Additional T&Cs HMRC Mandatory Terms No. of Suppliers to Evaluate 5 Proposal Criteria • Accountability- successful delivery of project or outcome under time constraints whilst demonstrating value for money. Operating a service to agreed standards and implementing remedial action where outcomes are not met. • Agility - delivering iteratively and incrementally within a context of evolving requirements following SCRUM and Kanban approaches • Knowledge embedding - making knowledge capture and sharing part of day to day activities. Ensuring successful handover at any required stage of a project or a service • Delivering business value – making sure business requirements are understood, validated via positive challenge and delivered against while understanding the value being generated (i.e. business intent) • Innovative thinking – think outside the set of existing organisational constraints to arrive the most appropriate and efficient route to deliver desired outcomes • MVPs – effective definition and delivery of true MVPs that shorten time to delivering business value • Reusability by design – ensuring solutions are formulated from reusable capabilities as well as ensuring new capabilities are reusable • Simplicity by design – a clear focus on producing and positively challenging solutions to be as simple as possible • Design for minimising build and run costs • Responsive mobilisation – ability to resource work and start delivering in 4-5 weeks • Enough capacity to ensure supplier can cope with DPS demand, in the specified locations • Enough depth and breadth of capability across the supplier resource pool, in the specified locations • Supplier teams are expected to use HMRC's collaboration software like Jira, Confluence and Teams • Experience with Cloud development • Microservices design and development • Experience working in Agile framework and/or Scrum Cultural Fit Criteria • Demonstrate action to support health and wellbeing, including physical and mental health, in the contract workforce. • Influence staff, suppliers, customers and communities through the delivery of the contract to support health and wellbeing, including physical and mental health. • Inclusive and accessible recruitment practices and retention focussed activities including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition. • Implementing the 6 standards in the Mental Health at Work commitment and, where appropriate, the mental health enhanced standards in Thriving at Work • Public reporting by the tenderer and its supply chain on the health and wellbeing of staff comprising the contract workforce, following the recommendations in the Voluntary Reporting Framework. • Engagement plans to engage the contract workforce in deciding the most important issues to address. • Methods to measure staff engagement over time and adapt to any changes in the results. Payment Approach Fixed price Assessment Method • Reference • Presentation Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers 1. How do the requirements for this opportunity work alongside those being delivery today via “Data Platform Services – Platform Requirements (11573)” which was awarded last year? How do the two work together? Thank you for your question.The expectation is that this opportunity will be used to examine the market opportunities and to replace the existing contract as the funding under those contracts is exhausted. 2. Can you outline the expected timetable of events following the submission of this Tender on July 14th 2021? Thank you for your question.Please see attached the indicative timeline.14 July 2021 – opportunities close15-27 July 2021 – evaluation and moderation phases28 July 2021 – proposal issued11 Aug 2021 – proposals received 12-24 Aug 2021 – evaluation and moderation phases25-31 Aug 2021 – presentations phase1 Sept 2021 – final moderation 2-19 Sept 2021 – internal approvals, contract creation20 Sept 2021 – contract start 3. Please can HMRC confirm expectations around transition and on-boarding timeframes; including the expected initial resource capacity? The expected initial resource capacity is for approximately 50 FTE resources. The transition is planned as part of the contract collation process and will continue post contract go-live. 4. Please can HMRC confirm expectations around transition and on-boarding timeframes; including the expected initial resource capacity? The expected initial resource capacity is for approximately 50 FTE resources. The transition is planned as part of the contract collation process and will continue post contract go-live. 5. Is there an incumbent supplier for this assignment? Thank you for your question.We can confirm that there is an incumbent for the present DOS 4 contract. However, the funds for this contract are expected to be spent by end October 2021. 6. Can the authority please confirm who undertook the work to deliver HMRC’s Logical Data Warehouse and existing Data and Analytics services to its current state? Thank you for your question. We have a number of service providers taken from DOS 4 contract working in conjunction with HMRC. 7. You state the budget range is £19 million over twenty four months. Is the contract that results from this competitive procurement for the entire 24 month period, or is there likely to be a shorter initial contract term followed by an optional extension? Thank you for your question.We can confirm that the notice has been issued for 24-months. An extension is not required. 8. Which roles (position only without straying into GDPR) from your team will be scoring applications for this opportunity? Thank you for your question.The evaluation team will include members of the Commercial and DPS teams. 9. Who is the incumbent and how long they have been the incumbent? Thank you for your question. We have a number of service providers taken from DOS 4 contract working in conjunction with HMRC. 10. Have any third parties been involved with the project so far? If yes could you name the supplier(s) Thank you for your question. In order give an answer can you clarify what is meant by project please? 11. Have any other third parties been involved with the project so far? Thank you for your question. In order give an answer can you clarify what is meant by project please? 12. You state that, “HMRC has a large and complex legacy Data Analytics estate which needs simplification, and consolidation and transformation to meet the challenges the department now faces.” Are you able to share any information about the current state and the required future state that we may better understand the scope to be delivered? Thank you for your question.HMRC is running a major cloud migration programme moving all data and analytics platforms to multi-cloud infrastructure, following a lift & shift approach.In parallel, newly built data and analytics services are deployed on cloud.HMRC is planning a data transformation programme where simplification, consolidation and transformation to rationalise the data and analytics platforms.End state are data and analytics platforms that deliver various capabilities; data visualisation and reporting, risking, advanced analytics and cognitive services, and all the underlaying core capabilities. Data & Analytics Platforms are deployed over multi-cloud vendors. 13. You state that, “There is a significant amount of work remaining to continue delivery of that evolving platform roadmap.” Are you able to share any information about this roadmap or share a link to where it is published? Thank you for your question.• The end state is a set of data & analytics platforms that deliver various capabilities; data visualisation and reporting , risking, advanced analytics and cognitive services. Along with all the underlaying core capabilities. Data & Analytics Platforms are deployed over multi-cloud vendors. 14. Has the Authority a view on whether some of the contingent labour in HMRC’s existing team might transfer to work as part of (or alongside) the incoming supplier’s team to provide key skills and/or continuity? Thank you for your question.HMRC's Contingent Labour Workforce will work under the direct management of HMRC. HMRC's Contingent Labour Workforce can be flexed to suit HMRC's evolving needs and requirements and therefore could be subject to change at any time. 15. Can the Authority describe details regarding the documentation describing the existing service and the tools used for config management and knowledge management? Thank you for your question.DPS Platform Services mainly use:Confluence and Jira for knowledge management and Terraform, Ansible and GitLab for Config management 16. Can the Authority please confirm what general toolsets are in use that the incoming supplier will be expected to adopt and use in this assignment? Thank you for your question.• The whole of AWS infrastructure and data & analytics services.• Building and managing resilient cloud deployment of all the products used across DPS (e.g. Pentaho DI, Talend, Informatica EDC & Axon, Denodo, Pentaho BA, PowerBI, Containerised apps,…etc)Some key products of the used toolset are:o Kibana o Filebeat o HashiCorp Vaulto Bastiano Cloudera Directoro SOS Berlin Scheduleo Jenkinso Artifactoryo GitLabo Ansibleo Terraformo RedHat Enterprise Linux. 17. Are the cultural fit criteria to be evaluated at this stage of procurement and – if so – how are they to be assessed? Thank you for your question.Cultural Fit Critieria (Social Value Criteria) will be evaluated at the second stage of the call-off competition as part of the Bidder's proposal. 18. Can you please advise the key drivers as to why HMRC are coming to market? Thank you for your question.The expectation is that this opportunity will be used to examine the market opportunities and to replace the existing contract as the funding under those contracts is exhausted. 19. What are the specific technologies/tools used in HMRC DPS Platform Services with which bidders should be proficient? Thank you for your question.Please refer to the Essential and Nice-to-have Skills and Experience. 20. Are you intending to carry forward the stage 1 scoring for the final evaluation? if yes what scoring % will be carried forward? Thank you for your question.The Technical Evaluation weighting for this call-off competition will be 60%. 10% will be attributed to the bidders first stage score and 50% will be attributed to the bidders second stage score. 21. Are you open to evidences outside UK? Thank you for your question.Unless specifically stated in the requirements, experience outside the UK can be submitted. We would recommend using recent and relevant UK based experience as this would give greater understanding of your company technical and resource abilities to delivery to the UK market.

Timeline

Publish date

3 years ago

Close date

3 years ago

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