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Awarded

Provision of Customer Self-Service Platform, Eforms & Mobile app via CCS Framework RM1557-12 G-Cloud 12 - Cloud Software

Published

Supplier(s)

Abavus Ltd

Value

72,760 GBP

Description

Provision of a customer online self-serve portal. This is a forms-based web portal and mobile app where customers can request services from Southend-on-Sea Borough Council. Customers can receive updates for certain services and can view their council tax and benefits payments, previous service requests and bookings. The service team are also able to view forms in progress, review tickets that have been raised by users and amend specific cases where needed. The portal is module based with a bookings and payment function. There are 3 integrations with back-office systems including Recycling & Waste, Highways and Revenues & Benefits.

Timeline

Award date

3 years ago

Publish date

3 years ago

Buyer information

Southend-on-Sea Borough Council

Contact:
Niki Mistry
Email:
nikimistry@southend.gov.uk

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