College of Policing Website

Description

Summary of the work We require an experienced supplier service design and digital development partner who can meet our requirements and work with us to deliver this project on time and within budget and to GDS Service Standards. Work includes content design and engagement, UX design, user research and website development. Expected Contract Length 18 months – 2 years Latest start date Monday 31 May 2021 Budget Range £800k on the development of this project. £165k per year for 2 years for support, hosting and monitoring Why the Work is Being Done The College of Policing exists to help policing protect people, by sharing knowledge and best practise, providing training and professional development, and supporting national recruitment. To complete the build of a user friendly College website to improve accessibility and ease of use to deliver our online services through a single interface for everyone in, and linked to policing. Our brand identity across external facing College sites needs to be consistent together with a uniform design and style to deliver a professional service. Our College microsites need to be modernised, integrated and migrated with our main College website and utilise modern technology to reduce the overheads of maintaining legacy systems. The first part of the project is complete with the delivery of the new main College website now live. Work has commenced developing functionality in the CMS and a content roadmap is in place to migrate College microsites across to the main central site. Problem to Be Solved We are seeking an experienced delivery partner who can provide us with the essential technical, design and tactical support to complete the transition and migration of College microsites. With the main website complete, the next set of deliverables unique and specific to the College are: 1) Research, design and development of toolkits and custom interfaces for Policing needs available on What Works Centre microsite 2) Provide content strategy and content design expertise to develop user-centred accessible content 3) Deliver Progressive Web Apps to 4) Migrate and transition microsites with seamless switchover 5) Provide 24/7 monitoring and support of live services including management of the Gov.uk PaaS platform 6) Replacement of Drupal CMS search with Algolia for main site and microsites as they transition 7) Integration and build of Algolia search to incorporate search results from external Police sites into main College site 8) Improve website accessibility by meeting WCAG 2.1 AA guidelines 9) Maintaining Police accreditations with ISO 27001 and Cyber Essentials certifications Who Are the Users Member of the public - I need to know how to contact the police so that I can report a crime. Member of the public - I need to know how to join the police so I can get a job. Police Officer - I need to learn about training and development opportunities so that I can get promoted. Content author - I need to be able to quickly and easily update content on the website so that it's relevant and up to date for our users. Existing Team The internal project team currently consists of Product Owner, Website Content designers, Project Manager, Digital Transformation Project Leads from Digital and MarComms, Business Analysts, Business Support, Application Specialists, Software Development Manager, Data Analyst and Test Manager. Current Phase Live Skills & Experience • Strong experience with the Drupal 8.9 Lightning CMS Layout Builder, Lightning Workflow, 2FA and security modules • Demonstrate frontend capabilities working with SaaS processes to ensure code is modular, extensible and reduces technical debt • Extensive experience of building accessible websites in line with the WCAG 2.1 AA Standards and participation in the accessibility community and advocating for accessibility best practices • Demonstrate experience in provisioning, configuring, deploying and managing the hosting platform on the [Gov.uk](http://gov.uk) PaaS platform • Demonstrable experience of providing 24/7 monitoring and support to cover hosting and application support • Strong demonstrable experience of replacing Algolia search solution with Drupal 8.9 search as main CMS search • Strong demonstrable experience developing Algolia to extend search capabilities to incorporate results from external sites into a single search together with good UX design concepts to deliver the best experience • Strong evidenced experience of supporting a website content and migration strategy working with SME’s to develop user-centric and accessible content • Demonstrable evidence of providing content development and design expertise to support SME’s to migrate and transition multiple sites into a single solution • Demonstratable knowledge of working in highly regulated environments • Demonstrable evidence of transforming websites through good UX design and coaching best practices across organisations at all levels. • Experience of developing Progressive Web Apps and able to deploy effectively using Drupal CMS • Strong experience of UK Government Design Principles, Service Standard and Service Manual and achieving a pass at assessment stage • Demonstrable evidence of work that has successfully passed a GDS Service Assessment at each stage. • Demonstrable experience of delivering user-centred design web sites • Evidence of ISO 27001 and Cyber Essentials certifications. • Strong understanding of user needs, good use of innovation and design skills are required for this task to deliver the required user experience. Design skills must be exceptional. Work Location The work can be performed from any location. Our London office is based onsite with National Crime Agency in Vauxhall. The supplier should be able to travel to this site as and when necessary. Until further notice, all team members are working from home due to COVID restrictions. Working Arrangments Working largely off-site at supplier's location with meetings with the whole team. This is largely due to space restrictions at our office. We anticipate a mix of on-site and off-site working and would require the chosen agency to work within our London office for two to three days a week. We require a team who will fully integrate with our team, sharing their knowledge and insight; working in the open and demonstrating good agile product delivery practice. Security Clearance Security cleared personal at NPPV1 or NPPV2 or CTC as required. No. of Suppliers to Evaluate 3 Proposal Criteria • Technical solution • Approach and methodology • Team structure • Risks, Dependencies and Mitigation Cultural Fit Criteria • Demonstrate how you will work collaboratively with the College in a multi-disciplinary team • Demonstrate how you will work to quickly join the College team and develop an understanding user needs to maintain project momentum and continuity. • Demonstrate how you will work with our developers to deliver the code as a partnership – so our team fully understands all technical decisions • Demonstrate how you will share your approach with the project team and wider user community to seek actionable feedback Payment Approach Capped time and materials Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers 1. 2 of the questions (6 & 7) appear contradictory. Can you confirm if you’re replacing Algolia with Drupal? Or are you retaining any elements of Algolia? Apologies this is an error and should have read as follows;"Strong demonstrable experience of replacing the native Drupal 8.9 search with Algolia search solution as main CMS search"Please ensure when you respond you address this question and not the one originally published. 2. The Lightning distribution will be End of Life as of November 2021, and while the lightning modules will continue to receive security updates until the end of Drupal 9, Acquia (the creators of the Lightning suite of tools and the distro) are themselves discontinuing their use and promotion of Lightning in preference for “Acquia CMS” which uses core modules: Media, Layout, Workflow rather than their lightning counterparts. With this in mind, can I ask why you seem to have already decided to use Lightning...or have you mentioned this requirement because you are intending to migrate AWAY FROM lightning? The current site is built using Lightning so the Supplier will need to support it and devise a plan for the upcoming upgrade to Drupal 9 before November 2021. There is no plan to move to Acquia. 3. You mention experience is required working with SaaS processes. Can you explain how that experience is relevant to this tender? This tender is to also manage the ongoing service where the drupal CMS is hosted on Gov cloud hosting. 4. Do you have a reason not to continue working with Cyber-Duck? (assuming they are your current drupal partner) The current contract has come to a natural end and therefore we have need to retender for the ongoing work. 5. In ‘Problem to be Solved’ point 6) you mention the need to replace Drupal CMS search with Algolia search. However in ‘Essential skills and experience’ you ask for: Strong demonstrable experience of replacing Algolia search solution with Drupal 8.9 search as main CMS search. Do you mean experience in replacing Agolia search with Drupal search or the other way round? Yes, this was an error on our part. As previously clarified the criteria should have read. "Strong demonstrable experience of replacing the native Drupal 8.9 search with Algolia search solution as main CMS search" Please ensure when you respond you address this question and not the one originally published. 6. It would appear the last few contracts you have issued, have gone to Cyber-duck. Have they been involved in your work to gather the list of Essential skills and experience or used as a template for these? The contracts refered to were for different requirements from completely different teams within the College who have no day to day working relationship.This set of requirements has come from the project need to deliver the required functionality, content design and ongoing support 7. You ask for: Strong experience with the Drupal 8.9 Lightning CMS Layout Builder, Lightning Workflow, 2FA and security modules. Given Lightning is going out of support in November 2021 what are your plans for this moving forward? The current site is built using Lightning so the Supplier will need to support it and devise a plan for the upcoming upgrade to Drupal 9 before November 2021. There is no plan to move to Acquia CMS. 8. Has the new college of policing Drupal website been delivered by an existing external partner? Yes, current external partner is Cyber-Duck