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Awarded

21 065 Contact Centre as a Service (CCaaS)

Published

Supplier(s)

Business Systems (UK) Ltd

Value

881,733 GBP

Description

Decision to award a contract to Business Systems for NICE Incontact cloud contact solution for all contact centre functionality for Cheshire East Council. Providing omni channel contact centre functionality to support the corporate contact centre and telephony support to satellite contact centres. This solution will support the corporate objectives to improve the customer experience and to drive channel shift towards digital channels.

Timeline

Publish date

2 years ago

Award date

2 years ago

Buyer information

Cheshire East Council

Contact:
Michael Ashworth
Email:
michael.ashworth@cheshireeast.gov.uk

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Notice topic

IT software package

Related topics

Communication software package

Source

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