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Awarded

Customer Experience Programme

Published

Supplier(s)

Labinah Management Training Ltd

Value

2,000,000 GBP

Description

Network Rail identified a requirement to support the Customer Experience Programme from a third-party supplier to deliver the following: - Expert strategic advice and input to support the programme to deliver and embed a service culture. - The design and creation of training and experiences designed to promote and embed a service culture for all audiences within Network Rail. - The delivery of these experiences, and existing experiences, to teams within areas of Network Rail that are identified by the Customer Experience Programme Team. Lot 1: Network Rail identified a requirement to support the Customer Experience Programme from a third-party supplier to deliver the following: - Expert strategic advice and input to support the programme to deliver and embed a service culture. - The design and creation of training and experiences designed to promote and embed a service culture for all audiences within Network Rail. - The delivery of these experiences, and existing experiences, to teams within areas of Network Rail that are identified by the Customer Experience Programme Team.

Timeline

Publish date

2 years ago

Award date

2 years ago

Buyer information

Network Rail

Email:
Grace.Cope@networkrail.co.uk

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Notice topics

Business and management consultancy and related servicesMarketing management consultancy services

Related topics

Crisis management servicesManagement-related servicesBusiness and management consultancy servicesBusiness services: law, marketing, consulting, recruitment, printing and security

Source

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