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Providing Support & Structure to UCD workforce in NHS X

Published

Buyer

Value

500,000 GBP

Description

Summary of the work User centred design is a recognised profession across government and industry and is a growing profession within the NHS. NHSX is a leader in bringing together partners and supporting UCD in the health and care system. The supplier will work on a number of deliverables across this programme of work. Expected Contract Length 12 Months Latest start date Monday 1 November 2021 Budget Range Up to £500,000 ex. VAT Why the Work is Being Done The term ‘design’ is often incorrectly used to describe the end result of a design process: what it looks like or how it feels. Design is a creative process to solve complex problems. User centred design is a recognised profession across government and industry and is a growing profession in the NHS. NHSX supports UCD professionals from different disciplines (e.g. user research or service design) to work as part of multi-disciplinary teams to transformation services both locally, regionally and nationally. Most UCD professionals in the system are found nationally but there are a growing number being employed by local health and care organisations. There is currently a lack of support and professional ‘infrastructure’ for designers working in healthcare. We want to drive up the quality and application of UCD, as well as the job satisfaction and development for UCD professionals. We are planning a number of projects this year which are aimed at meeting our objective to ‘Establish and grow user centred design as a profession so that the NHS becomes the place to come to learn and do inclusive design’. We are following similar approaches to the analytics workforce who are further ahead as a profession. Problem to Be Solved We want to grow and support the user centred design profession across the NHS. This includes organisations understanding which capabilities they have (and need), be able to offer clear opportunities to people for career progression and professional development, and for individual professionals to know what they need to do in their roles and to progress. Our work in 21/22 will seek to: ● Develop a standardised progression framework for UCD professionals in the NHS. This work should start with a discovery and engagement with the current UCD workforce before rapidly moving on to prototype and develop the competency framework itself. ● Define the training and development needs for different UCD job families, review existing learning materials and development of new learning materials if required. This will also include up-skilling and training any relevant partners to deliver any training or coaching to the system. ● Establish a specialist academy for user centred design for the NHS working in partnership with Health Education England to provide a formalised approach to building capability, skills and approaches in user centred design. ● Define key metrics and success measures so we can measure the impact of this work. Who Are the Users ● User centred design professional at a local, regional and national level ● People who want to learn user centred design skills Work Already Done We have already developed training and capability building content, including masterclasses in different aspects of user centred design and documentation of service design methods and reusable templates that are used as a resource for trusts to standardise, scale and formalise delivery. Existing Team The work will be with the NHSX Digital Transformation team, Health Education England and other partners across the system. Current Phase Not applicable Skills & Experience • ● Successfully working with organisations to change their way of working by introducing user-centred design methodologies. • ● Demonstrable experience of designing and delivering user centred design training or capability building to others outside of your organisation. • ● Full understanding and demonstrable experience of using a range of user research and design methodologies to deliver services for a diverse mix of users. • ● Demonstrate recent (within the last 2 years) experience of recruiting a diverse workforce and promoting a supportive and inclusive culture. Nice to Haves • ● Successfully implemented professional development or capability and progression frameworks for specialist roles within an organisation. • ● An understanding of, and demonstrable experience of, building the capability and skills of user centred design and service design into health or social care sector organisations. Work Location The work can be performed from any location, but it will be coordinated by staff in NHSX and NHSE/I’s London Offices (NOTE - these staff are currently working remotely). Working Arrangments Work may be carried out from multiple locations including the Supplier’s offices. Attendance at NHSX offices in London and in other locations around England may be required for meetings. Given the potential impact on local services over the next few months, the project will likely be carried out completely remotely. Security Clearance BPSS Additional T&Cs Expenses will be paid in alignment to Department of Health and Social Care terms and conditions where prior authorisation has been obtained. Expenses will not be payable for London or where the resource is home-based. No. of Suppliers to Evaluate 5 Proposal Criteria • Approach to working in collaboration with in house teams and local NHS organisations [10%]. • Approach to applying the principles user centred design and service design to digital transformation in the health sector [10%]. • Approach and methodology to develop and test a progression framework and other necessary products to support the user centred design profession in the NHS [10%]. • Approach and methodology to develop and test any training or development materials where they need to be developed [10%]. • Approach and methodology to defining success and evaluating how successful the initiatives have been to building the user centred design profession [10%]. • Estimated time frames, team structure, skills and experience [10%]. Cultural Fit Criteria • How you have established trusted advisory relationships with professionals across large and complex organisations [6%]. • Outline your approach to working with a wide range of stakeholders including ones who have little knowledge of agile or user centred design, exampling established productive, collaborative relationships [6%]. • Outline your style and approach to working transparently & collaboratively when making decisions and recommendations, with at least 2 examples of how you have used the techniques successfully [8%]. Payment Approach Capped time and materials Assessment Method Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers No questions have been answered yet.

Timeline

Publish date

3 years ago

Close date

3 years ago

Buyer information

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