Survey services
Published
Supplier(s)
Value
Description
The Care Quality Commission (‘CQC’) is seeking to re-procure its future NHS Patient Survey Programme requirements. CQC is responsible for delivering this programme on behalf of NHS England and Department of Health and Social Care (DHSC). This programme is a central aspect of CQC's strategy for 2016-2021 and consists of 5 national and official statistics which are regulated under the Office of National Statistics Code of Practice. It is the single largest reliable source of evidence on people's experience of care in acute and community mental health sectors. Data from the programme is a key way to provide information to healthcare commissioners and care providers to support improvement and understand impacts of national policy on people's experiences of care. The programme will be delivered by an set of independent co-ordination centres and a set of contractors on a framework agreement which NHS Trusts are able to contract with locally to deliver their survey requirements. CQC collects, analyses and uses a range of intelligence that can inform us about people’s experiences of care. Part of that information comes from people who have recently used specific NHS services and are asked about their experiences as part of a NHS Patient Survey Programme delivered by CQC (see definitions below regarding national survey). The programme is designed to capture the views of representative samples of patients in a systematic way from all eligible NHS trusts in England. Each survey contains a set of questions that is designed and tested to provide insight into people’s experiences and to highlight areas where individual providers could improve how they provide services. The programme currently includes annual surveys of adult inpatients and community mental health services. CQC also undertakes 3 acute surveys on a biennial schedule: maternity services, emergency department services and children’s and young people’s inpatient and day case services. Information on all of these surveys is available on the 2 websites stated below. Typically, the surveys are sent to a sample of between 850-1 250 patients, who meet specific eligibility criteria, per provider. The sample is drawn from people who have experienced care in a specified month, or months and on average between 25 % and 50 % of eligible patients respond. The results of these surveys, including local and national reports, are published on CQC’s own website and NHS Surveys along with the guidance and tools used to deliver the survey. The strategic direction for the NHS Patient Survey Programme for the period covered by this procurement process sets out CQC’s proposals to develop the programme in 3 main ways: (i) create a digital method of survey delivery utilising mobile phones and potentially email addresses. The digital solution will be part of a mixed methods approach to surveys which will reduce the costs of running the programme for trusts and allow us to, potentially, increase frequency and sample sizes with minimal cost impact; (ii) support CQC’s next phase approach (see, for example, the consultation response for the first wave on our website) for regulating providers where CQC has already inspected and rated every provider by potentially allowing CQC to increase the frequency of surveys and sample sizes; (iii) review opportunities for collecting people’s views on the quality of new care models as they emerge or on the quality of care in local areas and health systems. CQC is seeking to appoint a contractor to deliver a co-ordination centre service and to act as an expert partner in the development and delivery of CQC’s NHS Patient Survey Programme. The co-ordination centre works, on contract, directly with CQC and other commissioners to deliver and continuously improve the national surveys and survey products, by: (i) working with commissioners to deliver surveys and survey products including, for example, undertaking development work and pilots, providing expertise on methods and processes, analysing data and producing outputs; and (ii) support and work with, approved contractors to deliver surveys locally, for example through the development of guidance, webinars and central checks on samples. CQC expects the anticipated programme cost envelope will be 1 067 000 GBP per annum. This is split between both the co-ordination centre for existing methods (Lot 1) and the co-ordination centre for mixed methods (Lot 2), with costs allocated to Lot 1 being higher in year 1 than subsequent years as CQC implements its strategy for the programme. However, as this contract will be utilised on a call-off basis, CQC does not guarantee any work either to providers of services or from other commissioners and requirements may be called-off as and when required by commissioners. Please also note that CQC may procure additional services through the contract to accommodate programme enhancements (survey volume, frequency or coverage). CQC collects, analyses and uses a range of intelligence that can inform us about people’s experiences of care. Part of that information comes from people who have recently used specific NHS services and are asked about their experiences as part of a NHS Patient Survey Programme delivered by CQC (see definitions below regarding national survey). The programme is designed to capture the views of representative samples of patients in a systematic way from all eligible NHS trusts in England. Each survey contains a set of questions that is designed and tested to provide insight into people’s experiences and to highlight areas where individual providers could improve how they provide services. The programme currently includes annual surveys of adult inpatients and community mental health services. CQC also undertakes 3 acute surveys on a biennial schedule: maternity services, emergency department services and children’s and young people’s inpatient and day case services. Information on all of these surveys is available on the 2 websites stated below. Typically, the surveys are sent to a sample of between 850-1 250 patients, who meet specific eligibility criteria, per provider. The sample is drawn from people who have experienced care in a specified month, or months and on average between 25 % and 50 % of eligible patients respond. The results of these surveys, including local and national reports, are published on CQC’s own website and NHS Surveys along with the guidance and tools used to deliver the survey. The strategic direction for the NHS Patient Survey Programme for the period covered by this procurement process sets out CQC’s proposals to develop the programme in three main ways: (i) create a digital method of survey delivery utilising mobile phones and potentially email addresses. The digital solution will be part of a mixed methods approach to surveys which will reduce the costs of running the programme for trusts and allow us to, potentially, increase frequency and sample sizes with minimal cost impact; (ii) support CQC’s next phase approach (see, for example, the consultation response for the first wave on our website) for regulating providers where CQC has already inspected and rated every provider by potentially allowing CQC to increase the frequency of surveys and sample sizes; (iii) review opportunities for collecting people’s views on the quality of new care models as they emerge or on the quality of care in local areas and health systems. CQC is seeking to appoint a contractor to deliver a co-ordination centre service and to act as an expert partner in the development and delivery of CQC’s NHS Patient Survey Programme. The co-ordination centre works, on contract, directly with CQC and other commissioners to deliver and continuously improve the national surveys and survey products, by: (i) working with commissioners to deliver surveys and survey products including, for example, undertaking development work and pilots, providing expertise on methods and processes, analysing data and producing outputs, and (ii) support and work with, approved contractors to deliver surveys locally, for example through the development of guidance, webinars and central checks on samples. CQC expects the anticipated programme cost envelope will be 1 067 000 GBP per annum. This is split between both the co-ordination centre for existing methods (Lot 1) and the co-ordination centre for mixed methods (Lot 2), with costs allocated to Lot 1 being higher in year 1 than subsequent years as CQC implements its strategy for the programme. However, as this contract will be utilised on a call-off basis, CQC does not guarantee any work either to providers of services or from other commissioners and requirements may be called-off as and when required by commissioners. Please also note that CQC may procure additional services through the contract to accommodate programme enhancements (survey volume, frequency or coverage). CQC collects, analyses and uses a range of intelligence that can inform us about people’s experiences of care. Part of that information comes from people who have recently used specific NHS services and are asked about their experiences as part of a NHS Patient Survey Programme delivered by CQC (see definitions below regarding national survey). The programme is designed to capture the views of representative samples of patients in a systematic way from all eligible NHS trusts in England. Each survey contains a set of questions that is designed and tested to provide insight into people’s experiences and to highlight areas where individual providers could improve how they provide services. The programme currently includes annual surveys of adult inpatients and community mental health services. CQC also undertakes 3 acute surveys on a biennial schedule: maternity services, emergency department services and children’s and young people’s inpatient and day case services. Information on all of these surveys is available on the 2 websites stated below. Typically, the surveys are sent to a sample of between 850-1 250 patients, who meet specific eligibility criteria, per provider. The sample is drawn from people who have experienced care in a specified month, or months and on average between 25 % and 50 % of eligible patients respond. The results of these surveys, including local and national reports, are published on CQC’s own website and NHS Surveys along with the guidance and tools used to deliver the survey. The strategic direction for the NHS Patient Survey Programme for the period covered by this procurement process sets out CQC’s proposals to develop the programme in three main ways: (i) create a digital method of survey delivery utilising mobile phones and potentially email addresses. The digital solution will be part of a mixed methods approach to surveys which will reduce the costs of running the programme for trusts and allow us to, potentially, increase frequency and sample sizes with minimal cost impact; (ii) support CQC’s next phase approach (see, for example, the consultation response for the first wave on our website) for regulating providers where CQC has already inspected and rated every provider by potentially allowing CQC to increase the frequency of surveys and sample sizes; (iii) review opportunities for collecting people’s views on the quality of new care models as they emerge or on the quality of care in local areas and health systems. CQC is seeking to appoint a contractor to deliver a co-ordination centre service and to act as an expert partner in the development and delivery of CQC’s NHS Patient Survey Programme. The co-ordination centre works, on contract, directly with CQC and other commissioners to deliver and continuously improve the national surveys and survey products, by: (i) working with commissioners to deliver surveys and survey products including, for example, undertaking development work and pilots, providing expertise on methods and processes, analysing data and producing outputs, and (ii) support and work with, approved contractors to deliver surveys locally, for example through the development of guidance, webinars and central checks on samples. CQC expects the anticipated programme cost envelope will be 1 067 000 GBP per annum. This is split between both the co-ordination centre for existing methods (Lot 1) and the co-ordination centre for mixed methods (Lot 2), with costs allocated to Lot 1 being higher in year 1 than subsequent years as CQC implements its strategy for the programme. However, as this contract will be utilised on a call-off basis, CQC does not guarantee any work either to providers of services or from other commissioners and requirements may be called-off as and when required by commissioners. Please also note that CQC may procure additional services through the contract to accommodate programme enhancements (survey volume, frequency or coverage).
Timeline
Award date
4 years ago
Publish date
4 years ago
Buyer information
Care Quality Commission
- Email:
- commercialcontracts@cqc.org.uk
Explore contracts and tenders relating to Care Quality Commission
Go to buyer profileNotice topics
Source
Ted (OJEU)To save this opportunity, sign up to Stotles for free.
Save in appTender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore similar tenders and contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
- Awarded
TDC AM Clerk of Works Services for Wolfs Wood, Hurst Green, Oxted, Surrey - AWARD
Tandridge District Council12,675 GBPPublished a day ago
- Awarded
PS24059 SMART DATA RESEARCH UK PUBLIC DIALOGUE
UK Shared Business Services Ltd168,235 GBPPublished 2 days ago
- Awarded
BTA1768 - Great British Tourism Survey
VisitBritain / VisitEngland712,000 GBPPublished 5 days ago
- Awarded
707523450 - External Benchmarking Tool for Data Analysis
Ministry of Defence62,995 GBPPublished 5 days ago
- Awarded
Aviation Night Noise Effects (ANNE) Subjective Study Acoustician Peer Review
Department for Transport (DFT)20,000 GBPPublished 6 days ago
- Awarded
01612: Framework Agreement for Research and Evaluation Services
Scottish Prison ServicePublished 6 days ago
- Awarded
TVCA-PRO-0344 - Bus Stop Timetable Posting and Bus Stop Survey
Teesside International Airport99,731 GBPPublished 6 days ago
Explore other contracts published by Care Quality Commission
Explore more open tenders, recent contract awards and upcoming contract expiries published by Care Quality Commission.
- Awarded
File Storage, Retrieval & Destruction Services
Care Quality Commission274,423.3 GBPPublished a day ago
- Awarded
Oracle License, Support & Maintenance
Care Quality Commission341,212.82 GBPPublished 13 days ago
- Awarded
MuleSoft ESB Anypoint Licensing Subscription, Support
Care Quality Commission280,564.93 GBPPublished 13 days ago
- Awarded
Oracle License, Support & Maintenance
Care Quality Commission341,212.82 GBPPublished 15 days ago
- Awarded
Reward Services - CQC Pay Flex Case External Support
Care Quality Commission40,800 GBPPublished 29 days ago
- Awarded
How do we effectively look at workforce inequalities in our regulation
Care Quality Commission146,846 GBPPublished a month ago
- Awarded
RM6102 DPS Call Off Contract for Digital Product Manager Level 4 Apprenticeships
Care Quality Commission270,000 GBPPublished a month ago
Explore more suppliers to Care Quality Commission
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
- Money And Pensions Service
- Scottish Courts and Tribunals Service
- Wicklow County Council
- Stafford Borough Council
- Ormiston Academies Trust
- Central Housing Investment Consortium Limited ("CHIC")
- Yorkshire 2019 Ltd
- Chislehurst and Sidcup Grammar School
- The Stour Acadeny Trust
- Hadlow College
- Bon Accord Support Services Ltd
- Hagley Parish Council
- Nascot Wood Junior School
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.