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Awarded

2021-085 Consumer research on reducing credit balance mutualisation

Published

Supplier(s)

Britain Thinks

Value

24,900 GBP

Description

Qualitative research with domestic energy customers to understand their views and understanding of credit balances to understand preferences around over payments of direct debits and explore the option for suppliers to refund any surplus over payment

Timeline

Award date

3 years ago

Publish date

3 years ago

Buyer information

Office of Gas and Electricity Markets (Ofgem)

Contact:
Anoka Kostovska
Email:
Anoka.Kostovska@ofgem.gov.uk

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Notice topics

Market research servicesMarketing management consultancy servicesResearch and development services and related consultancy servicesResearch services

Related topics

Business and management consultancy servicesSocial research servicesFeasibility studyPerformance review servicesMarket-testing servicesSurvey services

Source

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