Future Case Management - Commercial Off The Shelf options

Description

The Insolvency Service (INSS) have a legacy case management system that is nearing end of life and have initiated a project to identify the best approach to deliver a replacement.  Options being considered are leveraging an existing configurable platform (MS Dynamics) or procuring a specifically developed Commercial off the Shelf (COTS) Insolvency case management system. The purpose of this Prior Information Notice (PIN) is to investigate the feasibility of using a COTS product with an overarching assumption that the product should support many of the required functions out of the box and require limited configuration/development when compared to the configurable platform option. The areas planned to be appraised are: - ability to deliver functional requirements - ability to meet non-functional and technical requirements - cost of delivery and ownership - time to deliver - key risks associated with delivery Lot 1: The Insolvency Service (INSS) have a legacy case management system that is nearing end of life and have initiated a project to identify the best approach to deliver a replacement.  Options being considered are leveraging an existing configurable platform (MS Dynamics) or procuring a specifically developed Commercial off the Shelf (COTS) Insolvency case management system. The purpose of this Prior Information Notice (PIN) is to investigate the feasibility of using a COTS product with an overarching assumption that the product should support many of the required functions out of the box and require limited configuration/development when compared to the configurable platform option. The system must meet the following high-level requirements; - Any system procured in future should support both personal and corporate insolvency transactions and case processing - The system should adhere to insolvency legislation for England and Wales, for both personal and corporate insolvencies and be updated as changes to legislation are introduced - The system must support integration with payment/bank systems to pay distributions etc and also facilitate bank reconciliation within the system - Produce the Insolvency Services and the Insolvency Investment Accounts.  Including fees charged and recovered to support financial forecasting and reporting capability to evidence reported figures - Include time recording - Be offered as Software as a Service (SaaS) with a minimum availability of 99.9% - Be able to provide onshore support and implementation capabilities We must also implement a solution that is compliant with the Government Technology Code of Practice.