Contact Centre Software (Microsoft 365 Platform)
Published
Buyer
Value
Description
The provision of contact centre software within a Microsoft 365 platform Lot 1: Thrive wants to embark on a business transformation programme which will improve front and back end services for both customers and colleagues. The way in which the social housing sector makes use of IT is undergoing a radical change, often utilising cloud-based technologies that allow information to flow seamlessly throughout an organisation, ideally suited to an agile and mobile operating environment. Thrive's Strategic Framework includes strategic objectives for customers, staff, and technology. The strategic objectives of "a good place to work" wants to see more people work remotely and recognise that a "one size fits all" model doesn't meet the expectations of different generations. In respect of the technology the strategic objectives are to develop the role of technology to improve operational efficiency and effectiveness for both customers and staff. To meet these strategic objectives, it is clear that the number of different applications and it uses, as this complexity is hindering achievement of its strategic objectives, which is concentrated around growth, financial resilience, enhanced working environment and a fair deal for customers. In March 2021 Thrive's board agreed a business case to deploy the Microsoft 365 technology stack over a three-year programme in the form of an Enterprise Resource Planning tool replacing legacy systems. Procurement is underway for all solutions. It is anticipated that this contract will mobilise January 2022 with Go Live by April 2022.
Timeline
Publish date
3 years ago
Close date
2 years ago
Buyer information
Thrive Homes Limited
- Email:
- procurement@thrivehomes.org.uk
Explore contracts and tenders relating to Thrive Homes Limited
Go to buyer profileNotice topic
Source
"Find-a-Tender"To save this opportunity, sign up to Stotles for free.
Save in appTender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore similar tenders and contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
- Openclosing
Digital Campaign Management (PPC Google Search Ad Management & Paid Social Advertising Management)
Cornwall College e-Tendering87,500 GBPPublished today
- Openclosing
Expresion of Interest - Property Asset IT Software
Bristol City CouncilPublished 2 days ago
- Openclosing
(CPU 6833) Climate Action Benchmarking
Nottingham City Council90,000 GBPPublished 3 days ago
- Openclosing
(CPU 6833) Climate Action Benchmarking
Nottingham City Council90,000 GBPPublished 3 days ago
- Openclosing
Enquiry Control and Utility Asset Management System
firmus energy (Distribution) Ltd500,000 GBPPublished 4 days ago
- Openclosing
WCC - Cloud Based Work Collaboration and Project Management Tool
Warwickshire County CouncilPublished 4 days ago
Explore other contracts published by Thrive Homes Limited
Explore more open tenders, recent contract awards and upcoming contract expiries published by Thrive Homes Limited.
- Closed
Servicing & Maintenance of Communal Heating Systems
Thrive Homes Limited170,000 GBPPublished 5 months ago
- Closed
ITT - Kitchen & Bathroom and Reserve Contractor for Repairs/Voids
Thrive Homes Limited7,500,000 GBPPublished a year ago
- Closed
ITT - Kitchen & Bathroom and Reserve Contractor for Repairs/Voids
Thrive Homes Limited7,000,000 GBPPublished a year ago
- Closed
Provision of Insurance and related services to Thrive Homes
Thrive Homes Limited2,055,000 GBPPublished 2 years ago
Explore more suppliers to Thrive Homes Limited
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.