Remote Desktop Support
Published
Description
COPFS requires the desktop service to include an onsite resource for the duration of the contract. The onsite resource will be proficient in hardware and software support, including: - Undertake break/fix for all desktop related hardware faults including PCs, laptops, tablets, monitors, printers, etc. - Small desktop hardware moves within/between COPFS offices. - Be able to complete the various tasks required to re-image a device prior to re-deployment. - Be capable of connecting hardware to local area network equipment. - Hardware upgrades when necessary. These services will be carried out by an on-site engineer, integrated into the COPFS Service Desk Team. They will provide an immediate response to any desktop related service calls. The engineering resource need to be available to travel to any COPFS office during their duties. COPFS will not provide transport. The supplier will need to be able to deliver consistent levels of service for the deliverables assigned to them on a cost effective and best value basis. For security purposes all personnel shall need to have an Advanced Disclosure security standard certificate. The equipment to be supported is located across 54 sites throughout Scotland, including the Highlands and Islands. The level of skills required means the on-site engineer should be the equivalent of a Senior Analyst/Programmer/Tester/Specialist. The Supplier will identify and provide the details of a Contract Manager responsible for the allocation of assigned resources and to ensure identified demand is appropriately resourced when required. Regular engagement, as appropriate, will take place to manage the allocation of resources and to review the status of the Contract, against value and performance delivery. Any issues arising from the Contract will be raised to the Contract Manger who will engage with the COPFS Contract Manager for resolution.
Timeline
Award date
3 years ago
Publish date
3 years ago
Buyer information
Crown Office and Procurator Fiscal Service
- Contact:
- William Maclean
- Email:
- William.MacLean@copfs.gov.uk
Explore contracts and tenders relating to Crown Office and Procurator Fiscal Service
Go to buyer profileTo save this opportunity, sign up to Stotles for free.
Save in appTender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore similar tenders and contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
- Awarded
Future of National Telemetry (FoNT) Application System
Environment Agency4,500,000 GBPPublished a day ago
- Awarded
CBMDC 428 - MIM Ad-hoc Consultancy Days
Bradford Metropolitan District Council46,800 GBPPublished a day ago
- Awarded
DLUHC BACS Bureau Processing Service
Department for Levelling Up, Housing and Communities (DLUHC)12,828 GBPPublished a day ago
- Awarded
CBMDC 554 - Response Masters
Bradford Metropolitan District Council40,095 GBPPublished a day ago
- Awarded
CivTech 8.6 - How can biodiversity credits be designed in a way that provides simplicity for projects and buyers, and enables investment in Scotland’s nature?
Scottish Natural Heritage526,500 GBPPublished a day ago
- Awarded
Managed LAN and On-site Support Services (MLOSS)
Department For Work and Pensions (DWP)9,974,950 GBPPublished a day ago
- Awarded
SEStran-23/24-Integrated Mobility Platform
South East of Scotland Transport Partnership (SEStran)23,250 GBPPublished a day ago
Explore other contracts published by Crown Office and Procurator Fiscal Service
Explore more open tenders, recent contract awards and upcoming contract expiries published by Crown Office and Procurator Fiscal Service.
- Awarded
Legal On-line Research Services
Crown Office and Procurator Fiscal Service2,500,000 GBPPublished a day ago
- Awarded
Legal On-line Research Services
Crown Office and Procurator Fiscal Service2,500,000 GBPPublished a day ago
- Awarded
Managed Detection and Response Service
Crown Office and Procurator Fiscal Service431,600 GBPPublished 21 days ago
- Awarded
Microsoft Unified Support
Crown Office and Procurator Fiscal Service329,816 GBPPublished a month ago
- Awarded
Mobile Phone Devices
Crown Office and Procurator Fiscal Service147,090 GBPPublished a month ago
- Awarded
PROMiS Software Support & Maintenance
Crown Office and Procurator Fiscal ServicePublished a month ago
- Awarded
PROMiS Software Support & Maintenance
Crown Office and Procurator Fiscal Service350,505 GBPPublished a month ago
- Awarded
Finance & Procurement Systems
Crown Office and Procurator Fiscal Service320,000 GBPPublished a month ago
Explore more suppliers to Crown Office and Procurator Fiscal Service
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.