Service Desk Support
Published
Supplier(s)
Value
Description
NHS Arden & Greater East Midlands CSU (AGEM) are seeking a partner to provide support and insight to the resolution of incident and service request tickets. Our Service Desk team use the Ivanti platform and are responsible for dealing inbound call-handling; first-time fix, remote fix and field engineering backed by traditional tiered support beyond the desk itself. In response to this ITT, suppliers should consider how they can demonstrate relevant experience, their approach, the expected output and how they will deliver the work with minimal impact on current AGEM operations. Our ServiceDesk is currently experiencing an increasing volume of calls and dealing with an inherited backlog. The volume of work is in itself limiting our capacity for investigating root cause of the increased volume in order to then address the causes. For this reason, we are looking for support in terms of clearing the current backlog but for these staff to then help in the diagnosis of what areas or issues AGEM need to focus on and resolve in order to deliver better service to customers with a sustainable support model.
Timeline
Award date
3 years ago
Publish date
3 years ago
Buyer information
NHS Arden and Greater East Midlands Commissioning Support Unit
- Contact:
- Mark Didcock
- Email:
- mark.didcock@nhs.net
Explore contracts and tenders relating to NHS Arden and Greater East Midlands Commissioning Support Unit
Go to buyer profileNotice topic
Source
Contracts FinderTo save this opportunity, sign up to Stotles for free.
Save in appTender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore similar tenders and contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
- Awarded
C0595 - Leeds office move - relocation services
UK Infrastructure Bank59,400 GBPPublished 3 days ago
- Awarded
Delivering third party requirements using UC data
Department For Work and Pensions (DWP)2,000,000 GBPPublished 3 days ago
- Awarded
EA Restore Rivers Hosting & Support Upgrade Contract
Environment Agency40,113 GBPPublished 4 days ago
- Awarded
Regulatory Services App
London Borough of Barking and Dagenham160,546.22 GBPPublished 8 days ago
- Awarded
Gamma SIP, Internet and Operator Connect connectivity
National Audit Office157,814.69 GBPPublished 10 days ago
- Awarded
Hosted Command and Control System - support and maintenance
Lancashire Constabulary1,235,972 GBPPublished 10 days ago
Explore other contracts published by NHS Arden and Greater East Midlands Commissioning Support Unit
Explore more open tenders, recent contract awards and upcoming contract expiries published by NHS Arden and Greater East Midlands Commissioning Support Unit.
- Awarded
AG21016 - NHS England - Integrated Healthcare Services for HMP Leicester, HMP Gartree, HMP Stocken, HMP Sudbury and HMP Foston Hall
NHS Arden and Greater East Midlands Commissioning Support UnitPublished 3 days ago
- Awarded
AG21016 - NHS England - Integrated Healthcare Services for HMP Leicester, HMP Gartree, HMP Stocken, HMP Sudbury and HMP Foston Hall
NHS Arden and Greater East Midlands Commissioning Support Unit96,012,372.37 GBPPublished 3 days ago
- Awarded
1691 Smart Messaging Service Renewal for Birmingham and Solihull ICB
NHS Arden and Greater East Midlands Commissioning Support Unit88,660 GBPPublished 4 days ago
- Awarded
1711 Provision of Flexible Resourcing for Arden & GEM CSU
NHS Arden and Greater East Midlands Commissioning Support Unit325,000 GBPPublished 4 days ago
- Awarded
1714 Data and Digital Consultancy Support for NHS AGEM CSU
NHS Arden and Greater East Midlands Commissioning Support Unit208,333.33 GBPPublished 8 days ago
- Awarded
1715 Integrated Contracting and Intelligence Support SoW for NHS AGEM CSU
NHS Arden and Greater East Midlands Commissioning Support Unit200,000 GBPPublished 8 days ago
- Awarded
NHS England (East) - Norfolk Prisons and HMP The Mount - Dental Services
NHS Arden and Greater East Midlands Commissioning Support Unit3,718,278 GBPPublished 9 days ago
- Awarded
1707 Provision of Business Intelligence Bank Staff for Arden & GEM CSU
NHS Arden and Greater East Midlands Commissioning Support Unit325,000 GBPPublished 10 days ago
- Awarded
1736 Provision of Consultancy Support for Clinical Registries for NHS Arden &
NHS Arden and Greater East Midlands Commissioning Support Unit129,000 GBPPublished 11 days ago
Explore more suppliers to NHS Arden and Greater East Midlands Commissioning Support Unit
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
- Leicestershire County Council
- Intellectual Property Office
- LiveWest Homes Ltd
- East Kent Hospitals University
- Harborough District Council
- Arbour Housing
- Kingstown Works Ltd
- Barnet, Enfield and Haringey Mental Health NHS Trust
- St Martin of Tours Housing Association Ltd
- Horsenden Primary School
- Shotton Parish Council
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.