P0793 - Provision of Advocacy Services

Description

For the provision of Advocacy Services.The service will offer a single door access to all Advocacy Services and triaged accordingly. Clients identified for the statutory service will meet the required criteria. The Provider shall ensure a referral process is in place to capture the information required to accept the referral and provide feedback to the referring agency. Referrals will be made via the Local Authority; NHS Trust; CCG and Self-referral.The Provider will work proactively to reduce barriers to access the service and will work flexibly, employing different engagement approaches, engaging with key stakeholders. Lot 1: The Provider will work proactively to reduce barriers to access the service and will work flexibly, employing different engagement approaches, engaging with key stakeholders.In order to fulfil the requirements of this service the following principles will be applied:• Individuals have a single point of access to advice and assistance relating to advocacy support• A unified case management system detailing number of advocacy/management hours during the contract period• Diversity competence in service delivery• The provider will have expertise in local service provision in order to offer an appropriate response to citizens of Birmingham• Providers will ensure that the breath of expertise required to deliver advocacy services will be provided either in-house or through collaboration with other expert agencies• All provision is designed for flexibility of support, including the use Information Technology where appropriate• Emphasis on partnership working, including statutory and non-statutory services. Lot 1: The Provider will work proactively to reduce barriers to access the service and will work flexibly, employing different engagement approaches, engaging with key stakeholders.In order to fulfil the requirements of this service the following principles will be applied:• Individuals have a single point of access to advice and assistance relating to advocacy support• A unified case management system detailing number of advocacy/management hours during the contract period• Diversity competence in service delivery• The provider will have expertise in local service provision in order to offer an appropriate response to citizens of Birmingham• Providers will ensure that the breath of expertise required to deliver advocacy services will be provided either in-house or through collaboration with other expert agencies• All provision is designed for flexibility of support, including the use Information Technology where appropriate• Emphasis on partnership working, including statutory and non-statutory services.