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Awarded

Research to explore the drivers and barriers to business customers' use of their HMRC online tax account

Published

Supplier(s)

IFF Research Limited

Value

35,000 GBP

Description

The supplier will undertake research to understand the drivers and barriers to business customers' use of the Business Tax Account (BTA). The findings will inform HMRC about the factors that motivate and influence customer channel choice, in relation to their business tax affairs, as well as inform future improvements to the BTA and other HMRC online tax accounts.

Timeline

Award date

3 years ago

Publish date

2 years ago

Buyer information

HM Revenue & Customs (HMRC)

Contact:
Catherine Moore
Email:
catherine.moore3@hmrc.gov.uk

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Notice topic

Research services

Related topics

Marine research servicesResearch laboratory servicesResearch and experimental development services

Source

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