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Awarded

Contract

Published

Supplier(s)

NPA

Value

48,000 GBP

Description

Phoenix are seeking a supplier who can evidence an excellent track record of providing a 'high standard' of call handling expertise, sufficient resource and associated services knowledge to deliver a seamless telephone service OOH to Phoenix's residents (or persons acting on their behalf) outside of Phoenix's normal operating hours. The supplier will contribute to our aim of achieving great resident satisfaction in the upper quartile of our sector and assist us to improve the customer experience to meet the needs of residents. All services will be expected to maintain and demonstrate Phoenix's core values and project a non-judgemental empathetic approach to residents and exhibit a strong understanding of maintaining professional boundaries.

Timeline

Publish date

3 years ago

Award date

3 years ago

Buyer information

Phoenix Community Housing

Contact:
Natasha Briscoe
Email:
natasha.briscoe@phoenixch.org.uk

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Notice topic

Call centre

Related topics

Telephone-answering services

Source

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