Network Services

Description

The University invites qualified Bidders to submit proposals for the Transformation and Service Operation model options of IT network services comprising the following, such that a University user will be presented with a seamless, integrated and efficient end-user experience: There is a requirement to deliver a transformed network and network support services. The three options for network support services are; (i) Model 1 - In-house model - Knowledge transfer back to the University to a defined operating model with costs and roles that the University will fulfil. Bidder provided Break/Fix Replacement Service and call-off Rate Card to support future projects and changes to Network Services (ii) Model 2 - Provider hybrid support model -A hybrid service where knowledge will transfer to University staff but elements of service will be delivered by the Provider. Bidder to specify their proposal for Network Support Services in support of this option and aligned to SIAM and Technical Network Operations (iii) Model 3 - Full Provider Managed Service model - Knowledge transfer of operational processes and procedures to the University into the SIAM model. SIAM will manage the Provider, but the Provider will run the service. Bidder to specify their proposal for Network Support Services in support of this option aligned to SIAM and Technical Network Operations The University is looking for the partner to transform the network infrastructure to an operationally efficient service model, through proactive and flexible service delivery, and the introduction of automation and analytics to drive efficiencies. Additionally, the University is looking for the successful Bidder to become a partner to support its journey towards a stronger relationship with the business, through better and continually improving service, enhanced customer experience and a focus on business outcomes. The University values working collaboratively and is looking for a trusted partner with a track record in market leading delivery, who will support the University in meeting its ambitions and deliver service excellence. The focus for the future service is; (a) Cost Efficiency - there are a number of buildings within the University's North Campus which are due for closure by 2020 and the LAN in these locations will not be refreshed. (b) Right-Sizing - Ports will be provisioned on a per-requirement basis and it is anticipated that the total quantity of LAN ports deployed today will reduce significantly as part of the transformation. (c) Wireless First - the University will adopt WiFi (WLAN) as the default means of user device connectivity and although wired ports will be provided where deemed appropriate.