FRAMEWORK-SERVICES-BUSINESS TRAVEL MANAGEMENT

Description

United Utilities (UU) is currently undertaking market research, and as part of a pre-market engagement exercise, would be interested in hearing from suppliers who are able to provide Business Travel Management Services, as outlined within the specification below. UU will then use this information to help determine the overall approach and future strategy in relation to an upcoming tender. Any subsequent procurement will be advertised at a later date via a separate notice. Lot 1: The requirement is for a single supplier to provide UU with the full list of services outlined below 24/7 365 days a year: - • COVID-19 – The Company would like to understand how Covid-19 has impacted the Business Travel market. In particular, whether suppliers have adapted their service offerings to support recent changes, such as an increase in working from home. • Travel – Air, & Other - The provision of tickets for Domestic, European and International travel. Including the facility for reservations, cancellations and amendments. • Accommodation - Provide a cost effective accommodation booking service including the facility for reservations, cancellations and amendments. • Rail (UK/EU) - The provision of cost effective services for rail travel including ticket reservations, cancellations and amendments. • Conference and Event Management - The provision to secure facilities for meetings, events and conferences in the UK. This includes reservations, cancellations and amendments. • Online Platform - Provide an online ordering system/platform which is user-friendly, and has mobile app functionality. This will be the primary ordering point for all services UU requires. • Offline support (outside of normal business hours) – Provision of a dedicated ‘offline’ team to assist UU employees making bookings, and ad-hoc query support. • Account Managed VIP Service - for UU Directors and members of the Executive Leadership Team. This will require help with complex travel requirements and, provide an overall account managed service to the associated Executive Secretaries. • Payment for Services – The provision of a credit facility to ensure zero cost to the bookers(s) at the point of check-in/check-out. • Strategic Account Management – Provide a designated Account Manager to manage the UU Account, and hold overall responsibility for the successful running of the account whilst providing a single point of contact for the Company. Additional information: There is no specific delivery location for this set of requirements, but the Supplier must be able to provide the services detailed within this document worldwide.