UK SBS DDaT18026 BEIS - OPSS Discovery for consumers and businesses product safety services

Description

Why the Work is Being Done OPSS is responsible for developing national capacity for product safety in the UK. Our digital portfolio includes services aimed at: Regulators/Businesses/Consumers. These services will improve the way that we manage product safety issues including: • ability to investigate and notify product safety issues. • providing a trusted central source of product safety information to help users understand any risks and corrective actions. During 2019/20 we will be developing digital services that help address the user needs of businesses and consumers. We need a Discovery aimed at understanding the detailed needs of each group. Complete by end March 2019 Problem to Be Solved We need a focused eight-week Discovery that gives deeper insight into businesses and consumers user needs to help develop digital services for these groups. They will form part of the OPSS digital portfolio and use existing technical architecture. Discovery must deliver separate and distinct outputs for each group. They will shape MVP services for each group to be delivered during 2019/20. We have identified high level user needs for each group (below). These need to be validated and any additional needs identified. Who Are the Users As a consumer, I need to: • Search for a product to check it has no known product safety issues • Check that products I own have any known product issues • Register my products, new and existing • Subscribe to all product safety issues As a business, I need to: • Work closely with regulators in an investigation of a safety issue for one of my products • Register consumer purchase with contact details at point of sale • Share my product information with the authorities easily and automatically • Notify the market that I have a new product Early Market Engagement We commissioned a discovery in Autumn 2017 that explored the landscape for market surveillance and product safety at a high level. The outputs provided a broad roadmap to develop digital services to address these issues in phased releases. We are currently in beta development for the first of these phases aimed at Regulators investigating and notifying product safety issues. This will enter public beta by end March 19. This service will form the foundation for other services developed in subsequent phases. The focus of this Discovery requirement is to provide deeper user insight into services for consumers and businesses, building on the earlier discovery findings. Work Already Done See Early Market Engagement above. We have a completed an initial discovery which provided outputs to shape our service roadmap. This provided some but limited insight into consumers and businesses. All relevant outputs will be shared with the successful supplier. Existing Team This project is being led by OPSS Digital as well as subject matter experts. Specifically, OPSS will provide: • Product Owner • Some Junior UX design resource In addition, there will be access to the wider team and current suppliers to help gain access to relevant work streams that will develop insight into these groups. Subject matter experts will be available to help the supplier understand the policies and business processes that underpin the service. Current Phase Discovery Work Location The successful supplier will be based at Victoria Square House, Victoria Square, Birmingham, B2 4AJ. OPSS is a multi-sited organisation and there may be a requirement to travel and work at these sites which include 1 Victoria Street, London and Teddington. Working Arrangments Our strong preference is for co-location at our Birmingham site but are happy to discuss alternative arrangements if this proves problematic. BEIS normal working hours are 09:00 - 17:00. Our expectation is that the successful supplier will adopt this pattern. Security Clearance Baseline Personnel Security Standard (BPSS) clearance required and we will sponsor this if necessary. Additional T&Cs N/A Skills & Experience Demonstrate how you will apply your skills and expertise… in delivering evidence-based research to inform a user-centred design with end-to-end user journeys and how this will ensure successful delivery of this project to work with consumers specifically to research and document their user needs and motivations and how this will ensure successful delivery of this project to work with businesses specifically to research and document their user needs and motivations and how this will ensure successful delivery of this project to work alongside other suppliers in the process of developing services to share insights and how this will ensure successful delivery of this project in delivering discoveries with multiple user-groups that retain clear, distinct outputs for each group and how this will ensure successful delivery of this project to work in tight timeframes to deliver customer outputs and how this will ensure the successful delivery of this project Nice to Haves Demonstrate how you will apply your skills/expertise to work with Government digital standards to develop GOV.UK services and how this will ensure the successful delivery of this project No. of Suppliers to Evaluate 3 Proposal Criteria Approach and methodology How the approach or solution will meet user needs Estimated time-frames to complete the work Team structure (with roles and responsibilities) How risks and dependencies are identified and approaches to manage them Approach to maintaining control, transparency and quality Cultural Fit Criteria Demonstrate how you will work transparently and collaboratively with the OPSS Digital team Demonstrate how you will develop an understanding of the problem statement Demonstrate how you will work with OPSS to agree priorities and ensure resource is directed to ensure successful outcomes Demonstrate how you will provide regular updates on progress Demonstrate how you will work with OPSS to identify and make decisions that ensure successful outcomes Demonstrate how you will escalate blockers quickly Payment Approach Capped time and materials Assessment Method Written proposal Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range £69,000 - £75,000 excluding vat