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Awarded

Social Welfare and Advice - re-tender

Published

Supplier(s)

Citizens Advice Cheshire West

Value

2,255,000 GBP

Description

The Council wish to develop an effective, co-ordinated, one front door model of good quality advice provision which meets the needs of the borough’s residents. The Council wants to build on best practice and provide a person-centred service to deliver information and advice through a combination of assisted and supported advice (Tier 1) and specialist advice (Tier 2). This will be complemented by legal advice being delivered at Tier 3. All social care referral, homeless referral and or hospitalisation Tier 4 advice will be referred into the appropriate Council teams. The commissioned Service will act as the primary front door for all social welfare advice queries and host and an efficient and robust triage, referral and assessment function with clear connectivity to the wider social welfare and advice services offered both in and outside of the Council. Lot 1: The Council wish to develop an effective, co-ordinated, one front door model of good quality advice provision which meets the needs of the borough’s residents. The Council wants to build on best practice and provide a person-centred service to deliver information and advice through a combination of assisted and supported advice (Tier 1) and specialist advice (Tier 2). This will be complemented by legal advice being delivered at Tier 3. All social care referral, homeless referral and or hospitalisation Tier 4 advice will be referred into the appropriate Council teams. The commissioned Service will act as the primary front door for all social welfare advice queries and host and an efficient and robust triage, referral and assessment function with clear connectivity to the wider social welfare and advice services offered both in and outside of the Council. Additional information: contract has now been awarded - standstill has concluded.

Timeline

Award date

2 years ago

Publish date

2 years ago

Buyer information

Cheshire West and Chester Council

Contact:
Mrs Debbie Pitcher
Email:
debbie.pitcher@cheshirewestandchester.gov.uk

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