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Provision of the Green Deal Ombudsman and Investigation Services

Published

Description

The Department for Business Energy & Industrial Strategy (BEIS) is looking for a contractor to administer the Green Deal (GD) Ombudsman and Investigation Service (OIS) from 14 June 2017. The GD was launched in January 2013 as a framework under which consumers could take out 'pay as you save' loans for energy efficiency and microgeneration measures installed on their property. These loans are repaid over the lifetime of the measure through the electricity bill. Responsibility for the loan repayments passes to future occupiers of the property. The OIS ensures an independent customer redress process is available when something goes wrong with a GD Plan and is an essential element of the customer redress landscape for the GD market.

Timeline

Publish date

7 years ago

Close date

7 years ago

Buyer information

Department for Business Energy and Industrial Strategy (BEIS)

Email:
GDProcurement@beis.gov.uk

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Notice topic

Evaluation consultancy services

Related topics

Business and management consultancy services

Source

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