HMCTS Reform Civil, Family and Tribunals (CFT) Programme – Civil Jurisdiction

Description

Summary of the work Flexible, outcome based Managed Service, meeting outcomes to timescales, budget and government service standards, delivering digital services to users of Civil Jurisdiction services including development and live running of Beta services. Will include transition to new supplier and staged transition into business as usual as projects complete. Expected Contract Length 24 months with option to extend for further 25% as per DOS terms. Latest start date Monday 2 August 2021 Budget Range The budget range of the contract is approximately £4.8m for year 1, £4.3m for year 2 and £0.5m for year 3 totalling £9.6m. Budget ranges for the extension period will be agreed if required. HMCTS does not guarantee volume or duration of work for the winning bidder. Pricing will be evaluated out of 40% and pricing submission documents will be issued to suppliers who pass Round 1. Suppliers will be evaluated as per DOS criteria. The initial Statement-of-Work and Roadmap is available upon request from HMCTSCommissioningandCommercial@justice.gov.uk. It is recommended that interested parties request this document. Why the Work is Being Done The HMCTS Reform Programme is responsible for delivering the future HMCTS operating model through a portfolio of programmes aimed at delivering pioneering judicial services that better serve the public. The Reform Programme includes modernising the court estate, utilising the latest technology to digitise services where appropriate, speeding up and streamlining working practices, refurbishing buildings to reduce maintenance costs and providing much improved services for users, especially vulnerable witnesses and victims. The Reform Programme includes the CFT Programme, which aims, with its partners, to transform the Civil, Family and Tribunals jurisdictions through the design and delivery of new digital services. These digital services are being developed within a coherent architecture which maximises reuse, and to support the resolution of Civil, Family and Tribunal cases fairly and speedily, providing new routes to justice that fulfil the ambition of an ‘online court’. Problem to Be Solved HMCTS is seeking a managed service provider to ensure that high quality digital services are developed for the Civil jurisdiction that are simple, easy to use and meet the government service standard. The managed service provider will be responsible for delivering the outcomes as specified in the contract and Statement of Work (SOW). The deliverables are categorised by the following: • End to end digital by default service for the civil money claims/ damages service (current service (in public beta) primarily deals with the initial issue and respond phases of the business/legal process) • System to system integration (e.g. API) between the HMCTS platform and external solicitor/ other organisations • Refactoring of the existing front-end citizen service to align with strategic common components and new business state and event model: o https://www.gov.uk/make-money-claim • Live operations support of existing and future digital service • Handover to the authority’s business and usual support team(s) Position of Civil Jurisdiction Projects: The Civil project is currently developed and supported by several suppliers with other suppliers providing QA and Solution Architecture outcomes/ resources. Civil Money claims (specified) is currently in public beta. https://www.gov.uk/make-money-claim Civil Damages Claims (unspecified) is about to enter private beta Who Are the Users o Citizens: (claimants and defendants) - Citizen users, various personas developed. o Legal professionals/Solicitors: (claimants and defendants) - Professional/ expert users who understand the legal process o Judges - Professional/ expert users who own the legal process o HMCTS administrative staff - Professional/ expert users who support the legal process Other Government Departments (OGDs) Early Market Engagement None Work Already Done The CFT Programme has been running for several years and has delivered improvements to the legal process for all users. The digital services are being developed with a common capability approach; building common features and components once for all services, using a consistent design system, sharing understanding of users and their needs, maximising reuse of design patterns and reducing duplication of design effort. Some projects are in public beta stage whereas some are yet to commence and are only at the design stage. See Roadmap for more details. Existing Team The current development is supplied by external suppliers supported by other CFT based suppliers for UX, QA and Architecture services which will remain separate. It is the intention not to award contracts for the upcoming CFT QA and Architecture procurements to a supplier who is providing services to a CFT Jurisdiction. The team consists of management functions and developers but the exact make up and numbers will be decided by the bidders. Current Phase Not applicable Skills & Experience • Experience of delivering complex transformation programmes, working in multi-supplier teams, managing cross stream/team dependencies, planning with agile teams to articulate detailed delivery plans in 3-6 month blocks (SAFE planning). • Extensive experience of business requirements analysis, epic priority and user story development. • Demonstrable experience in implementing software using the following development practices and processes; Behaviour-driven development (BDD) and Test-driven development (TDD). • Extensive experience of building and maintaining code with a cloud-based infrastructure (e.g. Azure) using supportive technologies (e.g. Kubernetes). • Experience with full stack tech products eg - front-end (. Node JS, HTML5, CSS 3, SASS, Javascript), back-end (SQL, Java, Java Message Service and Apache ActiveMQ), database (Postgres, Redis, NoSQL). • Extensive experience of working with complex microservices/platform environments integrating with common capabilities to provide an end to end business experience. • Technical expertise in integration technology (API's, protocols and standards), particularly developing and maintaining micro-services architectures - including RESTful APIs using JAX-RS and messaging using JMS. • Experience of agile testing/QA strategies and automation including Building unit and e2e: Jasmine, Karma, Protractor, Webdriver, Sourcelabs, Codecept, Mocha, Chai, WebDriver, Sinon.js, SuperTest, CucumberJVM, Gatling, Pa11y. • Expertise operating DevOps and continuous integration/ deployment principles such as Jenkins, Kubernettes, Ansible/Terraform, virtualisation for developing, e.g. Docker, Vagrant to build dev VMs proficiency. • Ability to scale up development teams quickly to meet requirements, e.g. scaling to deliver through private and public beta. • Ability to work with other teams developing common components for reuse: how they communicate requirements and work with those teams to ensure consistency and commonality in delivery. • Demonstrable understanding of applying appropriate security controls within a complex digital transformation. Nice to Haves • Experience of working in highly regulated environments with high transaction volumes. • Experience of working with workflow integration engines e.g. Camunda. • Experience of working on large volume API integrations with a multi supplier/ market model. • Experience of working on platform as a service (PaaS) e.g. Azure Cloud Native Platform • Experience of working as a team to pass GDS assessments or similar for external services including preparing and presenting work for assessment panels. • Demonstrate experience of knowledge transfer to the buyer’s organisation to build permanent back-end capability including user guides and training. Work Location Primarily London and remote working (post pandemic) Working Arrangments HMCTS services are built to government service standards using a Scaled Agile Framework (SAFe) Essential. SoWs will be issued to define the development outcomes of each project phase and typically span three to six months. For any work performed at a non-base location and outside London (outside of the M25), all reasonable travel and expenses costs shall be met in accordance with the rates set out in the MoJ travel and subsistence policy. All expenses will require prior approval from HMCTS before being reimbursed. Security Clearance All supplier resources must have a Baseline Personnel Security Check (BPSS) which must be dated within three months of the start date. Any development work that requires access to production areas within HMCTS IT systems will require SC clearance which the supplier should provide. For further guidance see: https://www.gov.uk/government/publications/government-baseline-personnel-security-standard Additional T&Cs The initial Statement-of-Work (SOW) will be Capped Time & Materials but the Buyer reserves the right to use alternative payment mechanisms such as Fixed-Price, Incremental Fixed Price or Time & Materials for future SOWs. Suppliers shall provide transparency on the rates paid to resources and third-parties in the supply-chain on request enabling full visibility of charges and costs including overheads and profit-margin in an auditable form. There will be a 4-week transition period working in conjunction with existing service providers. HMCTS Reform use a monthly project performance dashboard to measure Supplier performance and to agree rectification plans where appropriate. No. of Suppliers to Evaluate 5 Proposal Criteria • Please explain how you would deliver the outcomes for this service including examples of previous deliveries. (8%) • Please give an example of when you have previously approached transition from an existing supplier to minimise disruption to the project.(5%) • Please detail your approach to the leading and owning of such a project on a managed service basis to ensure an effective and efficient delivery, incorporating previous cases. (8%) • Please outline your approach to implementing software using the following development practices and processes - Behaviour-driven development (BDD) and Test-driven development (TDD). (4%) • State your approach, with examples, to the handing over of live services to buyer teams and other supplier teams –developing buyer capability and capacity and maintaining an exit strategy (5%) • Outline how you approach working with other teams developing common components for reuse including how you communicate requirements, and work with those teams to ensure consistency and commonality in delivery(8%) • Please outline lessons learnt from previous managed service contracts that you would utilise in this contract. (5%) • Please explain how you plan to sustain pricing within changing market conditions and how the proposal offers value-for-money for HMCTS. (8%) • Please provide evidence of communication skills, working with all stakeholders, gathering and interpreting feedback and communicating to technical/non-technical audiences.(4%) Cultural Fit Criteria • Describe your approach for working with multi-vendor and client teams across multiple projects at different locations, providing examples where appropriate. (2%) • Explain how you would develop and share good practice and processes, including how you would support HMCTS to develop its in-house capabilities. (2%) • Please explain how you will ensure collaboration at all levels of delivery between users, team members, and management. Give examples of how you will maximise the value from collaboration.(1%) Payment Approach Capped time and materials Evaluation Weighting Technical competence 55% Cultural fit 5% Price 40% Questions from Suppliers 1. Can you please advise the timelines of this procurement (e.g. shortlisted companies notified, anticipated contract award)? It is anticipated that suppliers shall be informed as to whether they have been shortlisted to Round 2 of this process around the end of May, although this is subject to change. Announcement of the successful supplier has been anticipated for mid June followed by the standstill period, although this is also subject to change 2. Also, can you confirm if shortlisted suppliers will have the opportunity to present? As this was not stated in the published requirements, supplier presentations will not be required. 3. Hi, please discount my previous question which was sent in error. As HMCTS are unable to see who submitted which questions, please can you clarify which question was sent in error? 4. Who from your team will be scoring applications for this opportunity and what positions do they hold? Three civil servants are planned to be on the Panel for Round 1 and Round 2. Their roles are:Senior Project Manager;Programme Manager for CFT;Digital Product Manager;Pricing shall be evaluated by the Commercial team 5. Hi, are you intending to award this as a single contract to a single supplier? Yes, HMCTS are seeking a managed service provider to ensure that high quality digital services are developed for the Civil jurisdiction that are simple, easy to use and meet the government service standard. 6. Is this a replacement for your previously awarded contracts for design and digital development support at your various DDCs? Alternatively, is this a replacement for one of your two Prime Contractor contracts which are due to expire this Summer? Please can you clarify your question. 7. Who is the incumbent supplier currently providing this service? HMCTS will not be advising the name of the incumbent suppliers. 8. Please can you expand on the term “build permanent back-end capability” from the nice-to-have skills and experience section? Are you looking for the Supplier to demonstrate experience of knowledge transfer to the buyer’s organisation to “build a permanent support capability for the back-end of the organisation”, which include user guides and training? HMCTS is seeking a managed service from a supplier to build in-house capabilities for this requirement. This will include supplying and handing over the service to in-house and contracted areas when the service is ready for transition in BAU. 9. This appears to be the second HMCTS Reform Civil, Family and Tribunals (CFT) Programme DOS Opp in recent weeks (after the Tribunal Jurisdiction Opp), can you please advise if there are any more expected? Any further opportunities will be published via the appropriate process. 10. Ability to work with other teams developing common components for reuse: how they communicate requirements and work with those teams to ensure consistency and commonality in delivery.” are you looking for experience of developing common components or communicating requirements to a separate team who develop the common components? HMCTS has already got a developing platform of micro-services/ common components. The successful supplier will need to build and maintain relationships across this platform to deliver an end to end civil service. 11. Who is the incumbent and how long they have been the incumbent? The incumbent suppliers have been in place since 2018/2019. HMCTS will not be advising the name of the incumbent suppliers. 12. “Experience of working on large volume API integrations with a multi supplier/ market model..” what would you typically view as a large volume? The current volume is approximately 2,500,000 and is expected to flux. 13. In relation to the question “Experience of working in highly regulated environments with high transaction volumes”, could you please provide clarity as to what constitutes a highly regulated environment from the perspective of MoJ and HMCTS? A "highly regulated environment" simply means a controlled environment whereby changes must go through a predefined change governance and assurance process and often requires an approval of some sort. 14. “Experience of working on large volume API integrations with a multi supplier/ market model..” are you looking for experience of API integrations where the APIs deal with a large volume of transactions or are you looking for examples where there are a large volume of API integrations? Please provide an example of having designed, built and integrated with APIs which are consumed by other suppliers/ organisations with a large volume of transactions. 15. Can you please advise if TUPE is in scope for this contract? HMCTS has not identified any TUPE implications for this contract but it is for bidders to take obtain their own legal advice. 16. Hi, are there maximum day rates that apply to this opportunity? HMCTS is seeking a managed service supplier who will decide the types and number of roles to meet the outcomes in the contract and the SOW. However, as an indication only to assist Bidders in their responses, target rates for this contract are in the region of £750-800 for a SFIA Grade 6, £550 for SFIA Grade 5 and £450 for SFIA grade 4. This is not an exhaustive list and Bidders will need to establish for themselves the roles and SFIA levels required.