Discovery project for any to any appointment booking software across UEC and elective care

Description

Summary of the work Key deliverables Full Discovery report covering appointment booking capability across all care settings Delivery options Wire framing Minimal viable product review and plan Enterprise architecture Project management artefacts Feature roadmap Digital measurement strategy Outline business case including expected resource requirement (Opex and capex) Expected Contract Length The work must be completed and the agreed discovery report presented no later than 21 January 2019 Latest start date Thursday 15 November 2018 Budget Range The fixed budget for this work is £83,333 + Vat at the applicable rate Why the Work is Being Done Under the UEC programme to provide an approach for the implementation of consistent appointment booking and scheduling to support patient and professional journey avoiding duplication and reducing inefficiency. To be delivered in 3 phases as outlined below • Phase 1 – 111, UTC,dental • Phase 2 – cross care setting – LHCREs, Acute, Community & GP • Phase 3 – patient access Each phase comprising of: • Discovery • Appointment display standards • Standard data models • Delivery to FoT, development of lessons learnt, blueprints /implementation guidance • Business Case To commence on appointment and completed by 21 January 2019 Problem to Be Solved To provide an approach for the implementation of consistent appointment booking and scheduling across the wider care system. This includes the capability to access a patient’s appointment history at the point of care. Across the NHS many patient appointments are made across a number of care settings.They are often resource inefficient and involve increased workload for staff. In many cases appointments are missed, not appropritate, require amending or cannot be made due to the system’s inabilities to allow booking. With this capability, digital transformation can be undertaken to provide consistency, better patient experience and reduce inefficiency Who Are the Users Users will be clinical and administration staff, patients and carers to facilitate booking into all care settings. For professional and Clinical staff to review history and see all appointments in all care settings, allowing co-ordination of patient care This will allow visibility of all appointments across multiple venues Functionality expected to include full viewing, amendment, cancellation and reminder functions Existing Team The supplier will be working with Cambridgeshire and Peterborough CCG on behalf of NHS England The project manager for the CCG will be Nigel Gausden The oversight and technical input will be provided by NHS England - Raj Summan and Ronke Adejolu Current Phase Discovery Skills & Experience • Team of individuals with varied skill set and understanding of appointment bookings within the NHS • Heathcare inter operability standards HL7 • NHS Inter operability toolkit • e_RS understanding and booking from primary care • Appointment booking from Adastra to SystmOne • Appointment booking from Adastra to Emis Web • Appointment booking from Adastra to Secondary Care (EPIC) • GP SoC IM1 interfaces • GP Connect • Care Connect Nice to Haves • Experience of booking within an IUC environment (to UTC, Extended access, in hours primary Care) • Understanding of extended access booking • understanding of the NHS app and roadmap • undersding of INTERopen • Understanding of LHCRE programmes • Understanding of GDE programmes Work Location The work will be completed at the Suppliers offices with regular meetings face to face to telephony based in London and Leeds The supplier will be expected to undertake discovery across all care settings as described in the earlier documentation and running workshops with administration, clinical and professional staff as well as patients. These care settings will be based across England, focusing on East of England, Yorkshire and London Working Arrangments The CCG to provide project management Initial Planning meetings to confirm and manage scope In London/Leeds Initial meeting to understand technical standards and constraints and NHS England roadmap Develop and be responsible for the delivery plan including all supplier run workshops Completion of project Gantt chart and deliverables in each of the 3 care settings described and any applicable critical path Weekly reviews of work by telephone of weekly highlight report 3 weekly face to face meeting in London/Leeds There is no further funding available for any additional costs incurred including travel, telephony . These are sole responsibility of bidder Additional T&Cs This contract is between a public sector buyer and a Digital Outcomes and Specialists 3 supplier. No. of Suppliers to Evaluate 5 Proposal Criteria • Approach and Methodology to be followed for the discovery period • How suppiers will assess appointment booking capability • Mobilisation plan including an over view gantt chart for the based on key deliverables with milestone dates and critical path activitiesclearly identified • Outline of proposed workshops, locations,structure and participant mix • Team capabilities overview, indiidual role and specifically related experience in the healthcare digital arena . CVs are not required • Experience of interoperabiliy standards in healthcare based on the essential skills Cultural Fit Criteria • Take full responsibility for their work • Understand the NHS environment and be responsive to all requests 7 days a week Payment Approach Fixed price Evaluation Weighting Technical competence 50% Cultural fit 10% Price 40% Questions from Suppliers 1. Please confirm does this assignment sit in-scope or outside of IR35? We confirm as the buyer as this is an outcome based this falls outside of IR35 2. Is the contract length likely to extend after January? We have stated in the requirement the completion date we require to be met. This is before the end of January 2019 3. The Discovery deliverables that you specify reflect typical business analysis and business consulting skills, while the ‘essential skills’ you list would be more associated with technical delivery (e.g., having skills and experience in “Appointment booking from Adastra to SystmOne” which would be a technical integration skill). Do you mean this or do you mean understanding of the architecture and business process, which integrating Adastra to primary care systems, etc? The key deliverables are clearly outlined The essential skills required are for potential providers to demonstrate they have a clear understanding and experience of booking systems and technical requirements described in the essential skills section.