Service Now Development Specialists

Description

Summary of the work DWP are looking to engage with a supplier to provide ServiceNow Developer specialists to work with DWP resources, to deliver continuous improvement and development of the DWP Roadmap for DWP end users. Specialist role Developer Expected Contract Length 6 months Latest start date Wednesday 1 September 2021 Who Speclialist Work With The existing team is augmented with a mix of Civil Servants and other 3rd party supplier resource. What Specialists Work On The DWP are looking to engage with a supplier to provide ServiceNow Developer specialists to work with DWP resources, to deliver continuous improvement and development of the DWP Roadmap for DWP end users. ServiceNow Developer role is to design and develop solutions to meet requirements as directed and according to departmental policy to improve the capability, usability and stability of the ServiceNow platform. The DWP product (ServiceNow/ AWS Connect platforms) increased demand has created a further resource demand for specialist development and support across ServiceNow. This Service will continue with enhancements and improvements to the DWP ServiceNow Product systems; Skills & Experience • Ability to deliver new configuration and functionality to the ServiceNow Production instance in line with the DWP Software Delivery Lifecycle • : Experience of completing stories assigned or escalate blockers to ensure that development is completed to expected standards and are delivered within timescales • Attend and participate in Agile ceremonies. • The ability to complete development of user stories to the DWP definition of “Done”. • • Provides Show and Tell’s to Senior developers, Business Analysts and System Administration team. • • Creating and maintaining documentation. • Able to build, configure and support ServiceNow features, applications and integrations • Able to build and test simple integrations, or can work on more complex integration as part of a wider team • Experience of JavaScript within the ServiceNow platform, knowledge of the Glide API’s. – Working Level • Current ServiceNow platform Certification • Minimum of 2 years’ hand on Development experience on the platform • • Core Platform – Level 3 (Practitioner) • • ITSM Module – Level 2 (Working) • • Project and Portfolio Management module – Level 1 (Awareness) • • ATF Configuring and maintaining – Level 1 (Awareness) • • : 3rd line support for incidents, problems and changes • • Self-Service Portal – Level 1 (Awareness) • • Virtual Agent & NLU – Level 1 (Awareness) • • Apply different techniques to methods in analysing and resolving problems, working up new practices and procedures or modify existing processes to improve performance. • • ITIL qualifications or experience/skills • • Demonstrate experience of working on large scale organisation and/or Government or Public Sector installations of ServiceNow. Nice to Haves • Agile Development • Knowledge of Angular, HTML, CSS • • Information Security (DDaT) • Problem Management (DDaT) • Service Focus (DDaT) • Systems Integration (DDaT) • Technical Breadth (DDaT) • Integration Hub – Level 1 (Awareness) • Performance Analytics – Level 1 (Awareness) Work Location The supplier will normally be required to work from DWP offices in Longbenton, Newcastle but until COVID restrictions are lifted, the supplier will be required to work from home with occasion visits to the DWP office Working Arrangments Working in a team of ServiceNow developers making sure services are enhanced and new services delivered as desired and to the required standards. The team will also work with and support third parties and other internal teams to support and develop integration and automation between ServiceNow and other products. Security Clearance The supplier will be required to hold BPSS security clearance as a minimum. No. of Specialists to Evaluate 5 Cultural Fit Criteria • work as a team with our organisation and other suppliers • be transparent and collaborative when making decisions • have a no-blame culture and encourage people to learn from their mistakes • take responsibility for their work • share knowledge and experience with other team members • be comfortable standing up for their discipline Assessment Method Interview Evaluation Weighting Technical competence 75% Cultural fit 5% Price 20% Questions from Suppliers 1. Is there current incumbent for this role and what is the daily rate ? DWP partner with a number of 3rd party suppliers to deliver their Service Now instance, this is a requirement for a specialist resource to join the existing Development teamThe maximum day rate for this role is £650 per day 2. Please can you specify where exactly will be the work location and any possibility of remote working within the UK? Under 'normal' working conditions, the specialist would be expected to work at the DWP office in Longbenton, Newcastle.Until COVID restrictions are lifted, the specialist will be required to work from home with occasional visits to the office at Longbenton. 3. Is this role Inside or Outside IR35? Supply of resource: the off-payroll rules will apply to any workers engaged through a qualifying intermediary, such as their own limited company - it is therefore considered that this role would sit within the regulation. 4. 25 questions seems rather excessive. The best talent may be reluctant to apply if they need to fill out a 2,500 word essay with no guarantee of an interview – is there any way these skills can be trimmed? We are looking for essential skills and experience, we would like candidates to articulate how they have this gained this experience or examples of deliveries that have included use of the skillset but wouldn't be expecting candidates to provide a long protracted essay, brief examples would suffice 5. It appears the 2nd essential skill is a merge of to different skill requirements – is this the case? we will not be able to provide evidence of both within 100 words• Experience of completing stories assigned or escalate blockers to ensure that development is completed to expected standards and are delivered within timescalesAND• Experience of attending and participate in Agile ceremonies We are looking for evidence of knowledge and experience of working in an Agile environment, delivering Service Now. Candidates are expected to be able to articulate and evidence these skills as part of their response to this opportunity,