Industry specific software package

Description

The contract will deliver an urgent and interim solution to mitigate the impact of Welfare Reform on Home Group's rent collection processes alongside impending changes to Home Group's operational management structure. The managed service will provide an integrated reporting and prioritisation framework for front-line housing teams and Customer Service Centre centre resulting in greater efficiency and effectiveness when compared to current activities and solutions. Due to some impending operational structural changes and the current outlook for Welfare Reform, prompt action is required to implement a solution to assess and prioritise rent collection activities. A number of possible solutions have been provisionally reviewed alongside assessing changes to internal processes. However, due to the current urgency to implement a solution, a full tender process has not been possible. The proposed solution is to be utilised for a maximum period of 12-months during which time a compliant tender process will be carried out.