Provision of End User Compute Services

Description

The DVLA End User Compute team is delivering the replatform of the entire user device estate along with enterprise management services for clients and O365 transformation. End-users need to be migrated to new laptops, desktops or mobile phones so that they can continue to access and use IT systems. An estimated 7000 laptop/desktop migrations will be required as well as multiple domain and enterprise configuration migration work. DVLA requires a supplier to provide a supply of resource to support End User Service Management Outcomes: • Enterprise Device Management • Enterprise Applications & Package Management • Client and Application Remote Delivery & Support • Office 365 Transformation and End Point Administration This will include: • Contributing to the technical refresh initiatives (Win10, SCCM, APP-V, Teams, Office365 + others); • Roll-out of new equipment and devices (including the development of lean and focused deployment services); • Continued uplift in packaging and distributing applications to staff • Support and Maintenance of the End User Environment • SCCM Replatform for the new Active Directory that will be implemented. • Ownership and management of security remediation and vulnerability across client and EUC Server platforms • Effective and accurate reporting, prioritisation, risk management and clear tracking of all activities. • Effective Service Incident, change and problem management