101 Non Emergency Helpline
Published
Buyer
Supplier(s)
Description
Provision of the 101 single non-emergency number service which connects members of the public to individual force call handlers. The migration of the call charging for this service from caller charging to allow calls to be free to the public. Implementation of automation measures to identify and redirect (to other media such as online platforms) calls which do not require a police call handler's involvement.
Timeline
Award date
4 years ago
Publish date
4 years ago
Buyer information
Home Office
- Contact:
- Phil Buakuma
- Email:
- phil.buakuma@homeoffice.gov.uk
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