UKEF User-centred design, business analyst and product support

Description

Summary of the work The buyer (UKEF) are looking for User-centred design, business analyst and product support to augment their existing DDaT capability to support the delivery of an ambitious programme of work. Expected Contract Length 12 months with possible 3 month extension Latest start date Monday 14 February 2022 Budget Range £450,000 - £480,000 (£500 - £750 day rate) Why the Work is Being Done The UKEF Digital, Data and Technology team (DDaT) works to build new services, and develop those already in existence, to enable UKEF to deliver its business plan objectives. The DDaT team is a new and growing function, with an aim of delivering key services to exporters over the next few years. Much of DDaT’s work is project based, and suited to outcome-based teams. There is an ambitious portfolio of both digital services and wider project change that exceeds the current capacity of the permanent team. Problem to Be Solved The Buyer has products and services designed to support UK exports. The supplier will-have expertise in the following areas: User research User Centred Design (including service and interaction design) Business Analysis Service Delivery (including agile delivery and product management) The chosen supplier will be expected to undertake the work in all cases according to: - cross-government Service Standard and Service Manual - UKEF's approach to user needs and acceptance criteria - GOV.UK Design System and UKEF style guides - Accessibility WCAG 2.1 AA regulations - UKEF security policy and procedures The supplier will be required to: • Support delivery of new projects and transformation of existing services • Identify gaps and build capability in the DDaT to support emerging skills needed in the future • Ensure a successful transition of knowledge to the in house-team Who Are the Users The Buyer is looking for a supplier to help its Digital, Data and Technology team deliver against its full range of departmental priorities. DDaT is a growing function, and it needs extra capacity to deliver new projects and transform existing services, identify gaps and build departmental capability as DDaT helps the Buyer to deliver against its priorities. DDaT has a number of planned exploratory projects that would suit outcome-based teams. The Buyer’s services include both staff-facing and public-facing products. The internal services enabling the buyers teams to support UK exporters. For example, Underwriters and Credit Analysts. The Buyer's public-facing digital services are used by the banking and financial community alongside exporters. Work Already Done https://gds.blog.gov.uk/2020/04/07/driving-better-outcomes-through-continuous-support/ https://services.blog.gov.uk/2021/07/01/collaborating-in-government-what-an-alpha-means-in-practice/ https://www.gov.uk/service-standard-reports/digital-trade-finance-service-alpha-assessment-report Existing Team The Buyer’s DDAT team consists of a range of multi-disciplinary teams, working across all areas. It is a fast-growing team. The supplier will support DDaT during this phase to deliver departmental priorities either by supplementing existing product teams or by taking forward new Discoveries, Alphas and Betas independently, under the leadership of the programme team. Documenting the work and handing over is a critical part of the contract to ensure that DDaT owns and retains the knowledge created during the work. There is no incumbent supplier for this work. Current Phase Not applicable Skills & Experience • Experience working on user-centred, agile projects, following the Government Service Standard and Technology Code of Practice (1%) • Experience of taking a hypothesis-driven iterative & explorative approach to meeting user needs (1%) • Experience delivering as part of a wider product team, under the leadership of a programme team, as part of a wider portfolio (1%) • Experience in linking multiple loosely coupled systems, with different data models and data quality, as part of a production service (1%) • Experience of developing digital services or staff-facing digital tools to support transnational business activity (1%) • Experience in providing business analysis to a transforming organisation delivering complex financial services (1%) • Experience in delivering services that meet accessibility WCAG 2.1 AA regulations (1%) Nice to Haves • Experience of working within the financial sector (1%) • Experience in delivering Government services (1%) • Experience in taking services through cross-government service assessments and achieving a met (1%) Work Location 1 Horse Guards Road, London SW1A 2HQ Working Arrangments UK Export Finance will be running on a blended model of 2-3 days in office and remotely after COVID restrictions are lifted. It is likely that this will mean a mixture of face-to-face and remote workshops, planned for majority remote. Security Clearance All supplier staff will be required to have SC clearance before they start. A copy of the clearance from the supplier will be required. It is the responsibility of the Buyer’s contract manager to ensure clearance is received. No. of Suppliers to Evaluate 3 Proposal Criteria • Please outline how much resource you will-be-able-to-provide to meet call-off requests under this contract, including the volume of parallel requests that you could meet (10%) • Explain your approach to onboarding and retaining key resources within changing market conditions (10%) • Explain how you'll meet the Buyer's need for appropriately-skilled-individuals - what internal tests/processing will-you- undertake-to-ensure these specialists-meet-our-requirements? How will-you-measure-and-manage the quality and speed-of-delivery? (10%) • Based on the initial requirements, please provide role profiles of immediately available SC resources (10%) • Explain how you will ensure the Buyer’s staff are ready to take on operational control and support upon completion of work (5%) • Social Value: Demonstrate action to support health and wellbeing, including physical and mental health, in the contract workforce (5%) • Presentation:Demonstrate where you have provided business analysis, service/user experience design and user research capability to deliver a complex service. What difference did your people and/or teams make?(10%) Cultural Fit Criteria • Demonstrate your ability to work with multiple teams on the same platform, sharing components, reviewing each other's work and promoting a collaborative working environment (2%) • What are the best bits of your organisational culture and how would you approach understanding the UKEF culture as you onboarded? (2%) • Experience of working with an internal team that operates in an agile way and requires liaison and alignment with an organisation who are transitioning into a DDAT structure (2%) • Give an example of how you work with clients and stakeholders with lower levels of technical expertise (2%) • Explain your approach to transferring knowledge to permanent staff within a client organisation with stakeholders that may demonstrate aversion to change (2%) Payment Approach Time and materials Assessment Method • Work history • Presentation Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers 1. You have asked that All supplier staff will be required to have SC clearance before they start. Is this for all roles? What are the specific requirements that make SC essential? SC is mandatory to gain access to data and information as per UKEF policy. 2. Do you have a rate expectation for the team? as per the published rates 3. One of the ‘nice to have’ questions is incomplete, specifically – “Experience in taking services through cross-government service assessments and achieving a met (1%)”Could you please clarify this requirement? Experience in: https://www.gov.uk/service-manual/service-standardhttps://www.gov.uk/service-manual/service-assessments 4. Is there already an incumbent, if so who are there? There is no incumbent supplier. 5. Are the day rates outlined in your budget restrictive? Will there be room for negotiation based on skills, experience and desired activities and outcomes? No, they are a guide. There will be room for negotiation based on skills etc, please provide estimates in your submission. 6. As this requirement is specifically to provide UCD services, how does that align with being outside of IR35? Will there be specific outcomes for all SOWs? There will be specific deliverables and outcomes for all SOW's 7. Hi, is there any flexibility around where the work is done? Yes, the majority of the work can be done remotely with some limited requirement to come to the office in London. 8. Can you advise what expected resource requirements you think you may require for this contract? Service Design / Ux Design / User Research / Business Analyst