Public beta of www.enterprise-europe.co.uk

Description

Summary of the work Maintain a service aimed at innovative small businesses looking to grow. The service helps users find business partners, source funding, seek patent help and lots in-between. We need office hours support to fix hiccups and to continue to iterate the service. Expected Contract Length 1 year Latest start date Monday 1 January 2018 Budget Range Up to £90k Why the Work is Being Done Enterprise Europe network (EEN) is a European Commission (EC) programme to help innovative businesses grow. EEN is a bespoke digital and face-to-face service where Innovate UK lead 150 advisers who help clients find partners, source funding, seek patent help and lots in-between. EEN's current digital service - www.enterprise-europe.co.uk - recently passed beta service standard but needs maintaining/iterating. Problem to Be Solved Proportionate to the (modest) size of the service, we’ll do ux / dev iterations, rounds of usability testing then releases onto production. We also need a 9-5, Monday-Friday service level agreement, to be on hand for any critical issues that need attention. Finally, the team will need to prepare and pass a Live service standard assessment. Who Are the Users As an SME I want to connect with someone to discuss a project so I can reach other people or organisations to develop it further. Epic needs: *When I'm not confident about my knowledge in a particular area of business I want to GET ADVICE & SUPPORT so that I can grow my business internationally. *When I'm trying to grow my business I want to FIND A PARTNER so that they can support the part of my business I cannot support and allow me to exploit international markets better Work Already Done Interviewing/ux testing with 100 participants and surveying 2000 respondents has landed us at this audience segmentation (http://bit.ly/2BSRo6G) and this website: https://www.enterprise-europe.co.uk, the code for which is at https://github.com/InnovateUKGitHub. Existing Team Existing team is x1 service manager at Innovate UK. Rest of the live team roles (anticipated to be user researcher, visual design, front end, back end, web ops, tech arch, performance analyst, quality assurance, scrum master) will be filled by the supplier(s). As well as third parties the supplier might subcontract such as pen testing, accessibility audits, usability lab space. Current Phase Live Skills & Experience • Experience with UX and user testing (6.5% weighting) • Experience with on and off page SEO (6.5% weighting) • Experience with elastic search (6.5% weighting) • Experience offering website maintenance service level agreements (6.5% weighting) • Experience of 3rd party widgets (syndicating EEN content onto 3rd party websites) and the best practice that goes with it. (6.5% weighting) • Experience with Drupal 8 (3.25% weighting) Nice to Haves • Experience participating in a service assessment (6.5% weighting) • Experience identifying and mitigating risk to digital service (3.25%weighting) Work Location At the supplier’s location where the team physically are based. Note, this must be within the South West of England (as defined here http://bit.ly/2jspQ3h) and no travel or subsistence costs can be incorporated for staff travelling to the location. Working Arrangments The service team must be based on site (limited working remotely / no traveling to site at the budget holder's expense) where the service manager will join 3/4 days per week when sprints are on. Security Clearance We won't be handling sensitive data, so each team member having 'Baseline Personnel Security Standard' is sufficient. No. of Suppliers to Evaluate 5 Proposal Criteria • The proposed approach and methodology (6.5% weighting) • The proposed seo recommendations and implementation, consider AMP for example (6.5% weighting) • Value for money of the proposal (6.5% weighting) Cultural Fit Criteria • Work as a team with our organisation and other suppliers (12.5% weighting) • Familiar with using Slack and Jira to work, rather than heavy documentation (2.5% weighting) Payment Approach Time and materials Evaluation Weighting Technical competence 65% Cultural fit 15% Price 20% Questions from Suppliers 1. Can you please confirm the £90k budget is for the entirety of the expected contract, one year? Sorry, should have been clearer. It's £90k+VAT for 1 year 2. Is there flexibility in the requirement that the team is based in the South West? Afraid not, sorry 3. Where the questions are the same for the previous procurement (private beta) is it ok to submit the same answers? Well spotted. That's because the needs are largely similar.For the 5 suppliers successful at shortlisting stage who are then invited to submit a written proposal, it's up to you whether you reuse previously submitted content or not. Regardless, follow the criteria wording carefully and the more recent and relevant examples, the better.