Citizen Event History-Analytics
Published
Description
The Covid-19 pandemic has caused an unprecedented surge in demand on DWP's services, resulting in a hugely increased operational workload across the Department. This in turn has demanded significant changes to the way that we deliver our services and how we generate and monitor evidence of productivity and customer experience changes, and use them to try new ways to achieve the Department's outcomes. To help tackle these challenges, DWP's Data and Analytics (D&A) senior leadership and Lead Analysts from the Analyst Community have specified a programme of activity needed to develop new operational insight, which relies for a large part on better integrating existing data assets. No data set exists in the Dept which reflects from a citizen point of view all the interactions they have had across one or many channels, lines of business and customer journeys plus the business processing steps and the outcomes. This means we lack the ability to see agent productivity or customer experience that would enable us to more dynamically manage resourcing or earlier forms of intervention to prevent failure demand.
Timeline
Award date
3 years ago
Publish date
2 years ago
Buyer information
Department For Work and Pensions (DWP)
- Email:
- adrian.sage@dwp.gov.uk
Explore contracts and tenders relating to Department For Work and Pensions (DWP)
Go to buyer profileSource
Contracts FinderTo save this opportunity, sign up to Stotles for free.
Save in appTender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore similar tenders and contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
- Awarded
Award of SAP Business Objects Maintenance and Support
NHS National Services Scotland86,000 GBPPublished today
- Awarded
Cyber Defence and Risk Digital Resilience Audit Task
Ministry of Defence180,537 GBPPublished today
- Awarded
ID 4942881 - DAERA - ASD - Satellite Imagery Acquisition for Control with Remote Sensing
Department of Argiculture, Environment and Rural Affairs DAERA480,000 GBPPublished 2 days ago
- Awarded
Managed Detection and Response (MDR)
Satellite Applications Catapult Ltd197,000 GBPPublished 2 days ago
- Awarded
DSP Change and Maintenance service
Department For Work and Pensions (DWP)182,900 GBPPublished 2 days ago
Explore other contracts published by Department For Work and Pensions (DWP)
Explore more open tenders, recent contract awards and upcoming contract expiries published by Department For Work and Pensions (DWP).
- Awarded
Water Efficiency Surveys and Remedial Work
Department For Work and Pensions (DWP)165,000 GBPPublished today
- Awarded
DSP Change and Maintenance service
Department For Work and Pensions (DWP)182,900 GBPPublished 2 days ago
- Awarded
Oil Fuel Contract - lot 101 & 102 2024
Department For Work and Pensions (DWP)28,000 GBPPublished 2 days ago
- Awarded
Macbook Innovation Labs
Department For Work and Pensions (DWP)12,365.2 GBPPublished 3 days ago
- Awarded
Labour Market Optimisation
Department For Work and Pensions (DWP)200,000 GBPPublished 3 days ago
- Awarded
PTP CAM Migration Support Software Project_26370
Department For Work and Pensions (DWP)1,335,647.04 GBPPublished 6 days ago
- Awarded
Project_26416 Mobility UC IPADS
Department For Work and Pensions (DWP)67,792.6 GBPPublished 6 days ago
Explore more suppliers to Department For Work and Pensions (DWP)
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
- NHS South West - Acutes
- Advantage South West
- Barnet, Enfield and Haringey Mental Health NHS Trust
- Loughborough College
- Ministry of Defence, Ships, Salvage and Marine Operations (S&MO)
- The Piggott School
- Bexley Grammar School
- Saint Cecilia's Church of England School
- Enfield Grammar School
- Shotton Parish Council
- Woodcote Primary School
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.