Provision of UK Customer Satisfaction Index Report
Published
Description
The Institute of Customer Service (ICS) conduct research twice a year to produce the UK Customer Satisfaction Index (UKCSI) analysis, which is available from January and July annually. DVLA has purchased bespoke analysis from this report previously and the business plan requires it to provide a measure as to whether DVLA has maintained its position within the top 5 of 'Public Services National'.
Timeline
Award date
3 years ago
Publish date
3 years ago
Buyer information
Driver and Vehicle Licensing Agency
- Contact:
- Jean Jackson
- Email:
- jean.jackson@dvla.gov.uk
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