Analytics and Quality Management
Published
Description
HMRC requires Voice Analytics & Quality Management Services that integrate with current telephony partners Odigo and Nuance. The current telephony service has 30k configured users, 9k concurrent users who handle 30m calls per year. The services provided must be flexible and scalable to cope not only with HMRC's large annual call volumes but also with several peaks periods throughout the year. There are two main purposes of this notice, which are to facilitate early market engagement as follows: 1)To gauge feedback on our proposed approach to terms and conditions (T&Cs). Of particular interest is suppliers' feedback on: a)Suitability of this contract structure for the services that would be proposed b)Any terms that would be in direct conflict with those being proposed, because of the commercial solution being proposed c)An understanding of the commercial options available for procurement of these style of services 2)To stimulate market interest and gain insight into the key features of available services. Interested suppliers will be given access to a Request for Information (RFI) exercise in the form of an electronic questionnaire within HMRC's SAP Ariba portal. The RFI will include any relevant documentation, including the proposed T&Cs. Additional information: Please follow the below instructions if you wish to participate in market engagement. HMRC use an HMRC version of SAP Ariba Sourcing. Suppliers using HMRC's Ariba for the first time will need to register at http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full As part of the registration process you will receive an email. Once you have obtained your account ID (AN) number, please email e.procurement@hmrc.gov.uk with the following information: Contract title and Reference (Analytics and Quality Management - SR559416956) Your organisation's HMRC SAP Ariba account ID Your organisation name Your name Your email address Your telephone number Online questionnaires will be given a timeframe, set out in the SAP Ariba RFI.
Timeline
Publish date
3 years ago
Close date
3 years ago
Buyer information
HM Revenue & Customs (HMRC)
- Contact:
- Sarah Phillips
- Email:
- sarah.phillips@hmrc.gov.uk
Explore contracts and tenders relating to HM Revenue & Customs (HMRC)
Go to buyer profileNotice topics
Source
Contracts FinderTo save this opportunity, sign up to Stotles for free.
Save in appTender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore similar tenders and contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
- Pre-tender
NRS Worplace Services 2027
Nuclear Restoration Services Limited495,000,000 GBPPublished today
- Pre-tender
Workplace Services 2027 - PIN
Nuclear Restoration Services Limited750,000,000 GBPPublished today
- Pre-tender
Managed Solution for Works Management, Scheduling/Planning and Mobile Working RFI
Fife CouncilPublished a day ago
- Pre-tender
Concessionary and Commercial Customer Management Systems, Web and App Digital Retail (inc MaaS), ITSO PAYG E-Purse Systems, Business Intelligence Software, and Convenience Store Retail Development and Services for Transport Ticketing
SMART APPLICATIONS MANAGEMENT LIMITED15,000,000 GBPPublished 4 days ago
- Pre-tender
Future Infrastructure Programme (FIP) Client Partnership Framework (Reference Number: 3186)
Ministry of Defence900,000,000 GBPPublished 4 days ago
- Pre-tender
A Market Engagement Exercise for a Legal Case Management & Court Bundling System
Wakefield CouncilPublished 4 days ago
- Pre-tender
Developing an accommodation booking system at Newham Council
London Borough of NewhamPublished 5 days ago
- Pre-tender
Prior Information Notice - Request for Information for Live Facial Recognition Software
BlueLight CommercialPublished 5 days ago
- Pre-tender
Developing an accommodation booking system at Newham Council
London Borough of NewhamPublished 5 days ago
Explore other contracts published by HM Revenue & Customs (HMRC)
Explore more open tenders, recent contract awards and upcoming contract expiries published by HM Revenue & Customs (HMRC).
- Pre-tender
Money Transmission Services for Government Banking
HM Revenue & Customs (HMRC)Published 3 months ago
- Stale pre-tender
New e-Bundling Service Application Market Exploration
HM Revenue & Customs (HMRC)100,000 GBPPublished 5 months ago
- Stale pre-tender
Tax-Free Childcare New IT Solution: Helping Parents Access Government Funds Via Cashless Payment Systems
HM Revenue & Customs (HMRC)Published 5 months ago
- Stale pre-tender
Tax-Free Childcare New IT solution: Helping Parents Access Government Funds Via Cashless Payment Systems
HM Revenue & Customs (HMRC)Published 5 months ago
- Stale pre-tender
MET Accutrace Plus Analysers SR1491239887
HM Revenue & Customs (HMRC)1,100,000 GBPPublished 8 months ago
- Stale pre-tender
Cryptoasset Investigation tools
HM Revenue & Customs (HMRC)1,800,000 GBPPublished 10 months ago
- Stale pre-tender
Money Transmission Service for Government Banking
HM Revenue & Customs (HMRC)Published a year ago
- Stale pre-tender
Money Transmission Service for Government Banking
HM Revenue & Customs (HMRC)Published a year ago
Explore more suppliers to HM Revenue & Customs (HMRC)
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.